Technical Support Advisor

2 weeks ago


Kenilworth, United Kingdom Microlise Full time
Technical Support Advisor
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We are looking for aTechnical Support Advisorto join our growing Support Services team Your core focus will be to provide exceptional support for both customers and employees on all Microlise products. You will act as a liaison between various internal teams and our customers; proactively seeing incidents through to resolution, ensuring agreed SLAs are met or exceeded.

Building effective relationships with customers, you will advise them on how to configure Microlise software, author complex specifications for customisations and provide training when required. You will essentially act as the customer's trusted partner enabling our internal multidisciplinary teams to provide an exceptional level of service.

Are you experienced in providing technical support to a variety of user levels? Do you have a passion for learning new technologies and a knowledge of the transportation industry? Yes? Then this is the role for you, apply now and take the next step in your career

What you will be doing:

  • Working with customers/employees to identify issues and advise on solutions
  • Analyse issues to spot trends and suggest system improvements
  • Conduct online and face-to-face sessions at customers' sites as well as in-house
  • Support in Incident management of departments in dealing with issues
  • Understand and train on all new products, updates and installs
  • Be the first point of contact for certain customers as determined by the management team
  • Undertake additional duties in line with capabilities as required
  • Work with other departments to ensure the smooth implementation of new customers
  • Carry out work safely and diligently and ensure all team members do the same
  • Provide technical & product training (internal and external) as well as create new documentation and knowledge base articles

What were looking for:

  • Demonstrable experience in a similar role within a SaaS organisations, ideally within the Transport or Logistics industry
  • A technical mindset and able to understand customer priorities, technical landscape and operational requirements
  • Exceptional communication skills with the ability to effectively liaise with external and internal stakeholders
  • Ability to carry out a variety of technical duties, competently and efficiently
  • Assist in strategic sales efforts from a technical perspective
  • Take opportunities to learn new technical skills and product knowledge and train the team
  • Ability to problem solve using technical competencies
  • Experience using Service Now would be advantageous

It would be desirable if you have:

  • Microsoft platform software and systems/supplier knowledge

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

  • Full support and training to ensure you are well equipped to succeed in your role.
  • Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success
  • Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
  • 25 days holiday, excluding bank holidays, increasing with service.
  • Invested in employee health and well-being with over 20 mental health first aiders in the business.
  • Employee Assistance Programmes
  • Free Costco membership, 20% off EE mobile and line rental, and other local discounts
  • Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
  • Free Microlise Cresswell Racing Tickets, support British Superbikes
  • Executive Box at Motorpoint Arena Nottingham

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so, dont delay getting your application in

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.


ADZN1_UKTJ



  • Kenilworth, United Kingdom Microlise Full time

    Technical Support AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.We are looking for aTechnical Support Advisorto join our growing Support Services team! Your core focus will be to provide exceptional support for both...


  • Kenilworth, United Kingdom Pro Drive Full time

    We are on the search for an experienced and proficient Health and Safety Advisor to work for a Facilities Management company in Kenilworth. You will be a vital part of the team and will be at the centre of the busines, managing all H&S aspects and legislation. Job Purpose * The Health and Safety Advisor will have overall responsibility for the...


  • Kenilworth, United Kingdom Pro Drive Full time

    We are on the search for an experienced and proficient Health and Safety Advisor to work for a Facilities Management company in Kenilworth. You will be a vital part of the team and will be at the centre of the busines, managing all H&S aspects and legislation.Job Purpose * The Health and Safety Advisor will have overall responsibility for the...


  • Kenilworth, United Kingdom McCarthy and Stone Full time

    How would you love a care role where all your clients are in one place? No travelling in between Gorgeous modern environment to work in Great colleagues to work with and learn from Get paid whilst you train! McCarthy Stone are looking for a professional Care and Support Assistant, with some domestic duties, to join their amazing team at ...


  • Kenilworth, United Kingdom McCarthy Stone Full time

    How would you love a care role where all your clients are in one place?No travelling in betweenGorgeous modern environment to work inGreat colleagues to work with and learn fromGet paid whilst you train!McCarthy Stone are looking for a professional Care and Support Assistant, with some domestic duties, to join their amazing team at our Wilton Court estate in...


  • Kenilworth, United Kingdom Rise Technical Recruitment Limited Full time

    **Renewable Energy Consultant - Site Surveys** **Commutable from: Kenilworth, Coventry, Leamington Spa, Warwick, Honiley, Allesley, Princethorpe, Solihull, Stratford-upon-Avon, Rugby. Some WFH available (minimum 1 day/week in office and 1-2 days/week field based** **£32K-£36K + Training + Career Progression + Pension + Life Assurance** **37 Hours/week...

  • Administrator

    4 days ago


    Kenilworth, United Kingdom HollyField Personnel Full time

    **Administrator** £23,000 per annum / £11.79 per hour **Job Type**: Temporary to Permanent, Full Time Location: Kenilworth, Office Based Hours: Monday - Friday 9.00 am - 5.00 pm - Are you looking to join a thriving organisation who are launching a government initiative to assist homeowners?_ - This is an exciting time to join a company where our client...

  • Customer Advisor

    4 days ago


    Kenilworth, United Kingdom Boots Full time

    Job Reference: 203059BR Kenilworth, Talisman Square Permanent Part-time - Save Job **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a...

  • Adoption Advisor

    4 weeks ago


    Kenilworth, United Kingdom Dogs Trust Full time

    Salary £23,009 per year + benefits Location RC Kenilworth, Kenilworth Job Type Permanent Hours per Week 40 Closing Date Friday 4 August 2023 **Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy...

  • Adoption Advisor

    4 weeks ago


    Kenilworth, United Kingdom Dogs Trust Full time

    Salary £11,504 per year (full time equivalent £23,009 per year) + benefits Location RC Kenilworth, Kenilworth Job Type Permanent Hours per Week 20 Closing Date Friday 4 August 2023 **Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin....


  • Kenilworth, Warwickshire, United Kingdom Precision Recruitment UK Ltd Full time

    Rate: £30000 - £35000 per annum, Benefits: Free Bupa, 33 days Holiday, Commission Type: Permanent Internal Sales Engineer Internal Sales Engineer Mechanical Engineering Industry Office Based Role - Coventry CV8 Free Bupa, 33 days Holiday, Commission  Do you have experience in a telesales or technical sales position within an engineering...


  • Kenilworth, United Kingdom Involve Recruitment Full time

    Currently seeking a health and safety administrator/ advisor to join a growing business in the Kenilworth area. This is a fantastic opportunity to join this organisation with opportunity to grow and progress your health and safety career.Working closely with the Head of Operations, the role will involve (but not be limited to): * Managing training plans *...

  • Receptionist

    1 month ago


    Kenilworth, United Kingdom Specsavers Full time

    **Receptionist** **Location: Kenilworth** **Salary: Competitive basic depending on experience** **Hours: Weekend working is essential** - **Full time - 37.5 hours**: - **Part time - 24 hours minimum** **Full training is provided** At Specsavers, our Receptionists / Customer Service Advisors are essential in shaping the beginning of our Customer’s...


  • Kenilworth, United Kingdom Specsavers Full time

    **Experienced Optical Assistant - Weekends only** **Store: Specsavers Kenilworth** **Hours: Saturdays with possibility of some Sunday work** **Benefits: starting rate of £12 an hour plus bonus** **Free parking close to store** **Experience - Previous optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll...


  • Kenilworth, United Kingdom Ground up Property Services Limited Full time

    **Job Description: Resolutions Assistant** Are you a detail-oriented and proactive individual with a knack for problem-solving? Do you thrive in a fast-paced environment and possess strong communication skills? If so, we have an exciting opportunity for you to join Ground Up Property Services as a Resolutions Assistant. In this role, you will be responsible...


  • Kenilworth, United Kingdom Specsavers Full time

    **Experienced Optical Assistant - Weekends only** **Store: Specsavers Kenilworth** **Hours: Saturdays with possibility of some Sunday work** **Benefits: starting rate of £12 an hour plus bonus** **Free parking close to store** **Experience - Previous optical experience is essential for this role** Join our team as an Optical Assistant, and you’ll...


  • Kenilworth, Warwickshire, United Kingdom Heart of England Training Full time

    Communications and Administration Apprentice We are offering an exciting opportunity to kickstart your career in communications and administration. From creating written and digital content for our 45,000-strong membership, to managing tasks, scheduling meetings, preparing reports, providing hands-on support, you will gain valuable experience that will set...


  • Kenilworth, United Kingdom Dogs Trust Full time

    Salary £23,009 per year + benefits Location RC Kenilworth, Kenilworth Job Type Permanent Hours per Week 40 Closing Date Sunday 30 July 2023 **We are seeking an experienced and passionate Rehabilitation Trainer to assist with the behavioural and welfare assessments of dogs in our Rehoming Centre.** Dogs Trust is the UK’s largest dog welfare...


  • Kenilworth, Warwickshire, United Kingdom Heart of England Training Full time

    Communications and Administration Apprentice We are offering an exciting opportunity to kickstart your career in communications and administration. From creating written and digital content for our 45,000-strong membership, to managing tasks, scheduling meetings, preparing reports, providing hands-on support, you will gain valuable experience that will set...


  • Kenilworth, United Kingdom Jonathan Lee Recruitment Remote Work Freelance Full time

    Chief Engineer Electrical and Electronic  Automotive  Competitive Rates Outside IR35  Do you have Chief Engineer Electrical and Electronics experience, and are you seeking a new job in the Warwick area? Jonathan Lee Recruitment is helping a niche vehicle manufacturer to recruit a Chief Engineer Electrical and Electronics to support the development of a...