Center for Customer Insight

4 weeks ago

London, United Kingdom Boston Consulting Group Full time
WHAT YOU'LL DO

As a Lead Knowledge Analyst (LKA) within BCG's Center for Customer Insight (CCI) and the Customer Demand & Innovation topic (CD&I) within our Marketing, Sales & Pricing Practice Area, you will collaborate and partner in a growing global team, providing industry and/or functional expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues.

Additionally, as an LKA you will drive development of intellectual property and knowledge assets to support the sector/topic business, serving as an active contributor to commercialization efforts for the topic/sector, whilst working with business leaders to drive proposals & go-to-market efforts. As an LKA, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support.

You will contribute to the management and enablement of a high-performing team of quantitative and qualitative consumer research experts within the CCI – with a focus on building processes and governance that allows the team to scale and drive greater impact. Core responsibilities will include:

  • Support internal commercialization of CCI through networking and internal capabilities / awareness-building sessions with key regional stakeholders, development & facilitation of insight trainings for generalists, etc.

  • Being a “face” of CCI in the European and Middle Eastern region, fielding requests for support and serving as an advisor on CCI deployment models for case teams

  • Thought partner to CCI leaders on optimal deployment of the team on cases, business development, and investments given availability and individual growth objectives

  • Oversight and maintenance of the team’s capacity and ongoing development / training

  • Manage Europe- and Middle East-based insight vendor screening, relationships, and subscriptions


And as a consumer insights expert in your own right, you will contribute to insight-related proposals, casework, and the development of intellectual property (i.e., original research and publications). You will engage in efforts to improve BCG’s proprietary approaches, build methodologies and tools, and guide generalist consultants on the execution of quantitative and qualitative research.

CD&I projects ignite growth for our global clients across industries through best-in-class insights on customer behavior and needs. One project may involve writing a survey to inform the investment thesis for a consumer products client looking at an acquisition in a new category. Another project may involve developing, executing, and synthesizing new qualitative and quantitative research to inform service Innovation for a travel and tourism client. Yet another may necessitate research to renovate the employer branding for a fashion and luxury client.


YOU'RE GOOD AT
  • Solving complex client problems through relevant analytical approaches and customized solutions in your area of expertise
  • Driving development and maintenance of knowledge assets e.g. tools, sector/topic materials, based on different client contexts
  • Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively
  • Managing a portfolio of projects, with strong awareness of business priorities and commercial impact
  • Training, coaching, mentoring and managing junior team members
  • Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment
  • Synthesizing complex quantitative and qualitative data into clear, actionable insights.
  • You excel in fostering team environments and are skilled at working effectively within cross-functional teams to achieve shared goals.
  • Strong ability to leverage and expand personal and professional networks to generate business opportunities and support internal marketing efforts.
  • You have a keen oversight on managing team capacities and skillsets, and in managing training programs to meet current and future demands.
  • Developing customized primary consumer / customer research approaches from scratch based on client needs

YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • 3+ years consulting experience with team management experience and direct experience using primary customer research to address a range of business problems; candidates with consulting experience preferred
  • In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred in market research
  • Bachelor's Degree required (advanced degree preferred)
  • Fluency in English; French is a plus
  • Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment
  • Experience with the full lifecycle of consumer research: designing the approach / sample, writing questionnaires / discussion guides, managing fieldwork and related vendors, developing analytic plans, conducting data analysis, preparing compelling deliverables
  • Experience in a range of research methodologies (e.g., MaxDiff, TURF, segmentation, conjoint, derived importance, attitudes & usage studies, focus groups, online communities, etc.)
  • Preference for candidates with demonstrated experience using analytical skills to generate insights that inform business strategy; Mastery of Excel required; familiarity with tools such as Alteryx, SPSS, Tableau a plus
  • Strong business acumen and problem-solving capabilities

Our knowledge and research specialists collaborate with global colleagues across BCG to bring expertise and capabilities to the service of our clients. Our team is made up of a diverse pool of knowledge and research positions that allow us to pursue exciting, innovative research careers.
ADDITIONAL INFORMATION

The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.

BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA’s business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.


  • Call Center Agent at Retail Insights

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Agent. **About us** Retail Insights is Northern Europe's...

  • Call Center Representative at Retail Insights

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Representative. **About us** Retail Insights is Northern...

  • Call Center Operator at Retail Insights

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Operator. **About us** Retail Insights is Northern Europe's...

  • Call Center Agent at Insurtech Insights

    1 month ago

    London, United Kingdom Insurtech Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Agent. **About us** Insurtech Insights is a global insurance...

  • Call Center Representative at Insurtech Insights

    1 month ago

    London, United Kingdom Insurtech Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Representative. **About us** Insurtech Insights is a global...

  • Call Center Agent at Cfo Insights

    1 month ago

    London, United Kingdom CFO Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Agent. **About us** CFO Insights is Northern Europe's...

  • Call Center Operator at Insurtech Insights

    1 month ago

    London, United Kingdom Insurtech Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Operator. **About us** Insurtech Insights is a global...

  • Call Center Operator at Cfo Insights

    1 month ago

    London, United Kingdom CFO Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Operator. **About us** CFO Insights is Northern Europe's...

  • Call Center Representative at Cfo Insights

    1 month ago

    London, United Kingdom CFO Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Representative. **About us** CFO Insights is Northern...

  • Customer Insight Analyst

    1 week ago

    London, United Kingdom Notting Hill Genesis Full time

    Job Introduction Notting Hill Genesis, one of London’s biggest housing associations, is seeking a Customer Insight Analyst. We’re changing how we do things for customers and this role is at the heart of that change. Our values and social purpose are what drives us forward so we’re seeking candidates who believe in putting the customer first. As...

  • Customer Insights Manager

    15 hours ago

    London, United Kingdom Harnham Full time €60,000

    CUSTOMER INSIGHT MANAGER UP TO £60,000, BONUS, HYBRID WORKING WEST LONDON BASED We’re working with one of the UK’s leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one...

  • Customer Insights Manager

    16 hours ago

    London, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGER UP TO £60,000, BONUS, HYBRID WORKINGWEST LONDON BASED We’re working with one of the UK’s leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one of...

  • Customer Insights Manager

    3 hours ago

    London, United Kingdom Harnham Full time €60,000

    CUSTOMER INSIGHT MANAGER UP TO £60,000, BONUS, HYBRID WORKING WEST LONDON BASED We’re working with one of the UK’s leading airlines for a Customer Insight Manager position within their insights function. This is a great opportunity to work across both quantitative and qualitative projects to help inform business and brand strategy. Coming off one...

  • Customer Insights Manager

    1 week ago

    London, United Kingdom First Bus Full time

    Position Title: Customer Insight Manager Reports to: Head of Customer Insight & ExperienceLocation: Hybrid, with frequent travel as required, across the U.K. Position SummaryThe role holder will play a crucial role in supporting the business with actionable customer insight to enable customer focused business decision making. Forming part of the Customer...

  • Customer Insight Analyst

    1 month ago

    London, United Kingdom TravelPerk Full time

    About Us We are TravelPerk: a scaling unicorn valued at nbsp;since our creation in 2015 Backed by worldclass investors with portfolios including AirBnB Stripe Slack Trello Gusto Twitter Farfetch and Deliveroo our team comprises Aplayers from the travel and technology industries Weve been named nbsp;by SaaS1000 and featured as one of the hottest...

  • Call Center Operator at United Media

    1 month ago

    London, United Kingdom United Media Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Operator. **About us** United Media focuses on building...

  • Call Center Agent at United Media

    1 month ago

    London, United Kingdom United Media Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Agent. **About us** United Media focuses on building large...

  • Call Center Representative at United Media

    1 month ago

    London, United Kingdom United Media Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Call Center Representative. **About us** United Media focuses on...

  • Data Center Technician

    3 weeks ago

    London, United Kingdom Cpl Healthcare Full time

    Role: Data Centre Technician Rate: £300.00 Duration: 3 x Months with opportunity to extend Location: onsite Slough This role is a unique opportunity to work in some of the most cutting edge data centers in the world and contribute to their operational excellence. Our data centers are large-scale high-density centers where you will be working to...

  • Manager, Customer Insights EMEA

    4 weeks ago

    London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...