Food & Beverage Supervisor

4 weeks ago


Scotland, United Kingdom National Trust Scotland Full time
Visitor Services Supervisor - Food & BeverageRobert Burns Birthplace Museum

Before applying for this role, please read the following information about this opportunity found below.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
  • Visitor services, catering, (including ordering, merchandising, sales targets)
  • Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests.
  • Overseeing and ensuring that the sale of alcohol legislation is adhered to.
  • Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
  • Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.
  • Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events
  • Duty management and oversight/maintenance of the property
  • Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
  • Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
  • Ensure the property social media is managed to generate interest, engagement and help drive visitors
  • Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
  • Security of the Property.
  • Health & Safety procedures, emergency procedures, and environmental procedures.
  • Instil a Health & Safety culture across the property, ensuring the teamwork within the propertys Safe System of Work to reduce risk of incidents and accidents to volunteers, employees, and visitors.

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