We have other current jobs related to this field that you can find below
-
Bar Team Member
3 months ago
Banstead, United Kingdom Shepherd Neame Full timeShepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century....
-
Membership Experience Host
2 months ago
Banstead, United Kingdom Everlast Gyms Full timeMembership Experience Host - Everlast Gyms - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with...
-
Membership Experience Host
2 months ago
Banstead, United Kingdom Everlast Gyms Full timeMembership Experience Host - Everlast Gyms - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with...
-
Membership Experience Host
2 months ago
Banstead, United Kingdom Everlast Gyms Full timeMembership Experience Host - Everlast Gyms - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with...
-
Membership Experience Host
2 days ago
Banstead, United Kingdom Everlast Gyms Full timeMembership Experience Host - Everlast Gyms - Banstead Company DescriptionEverlast Gyms In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled. Elevation is a part of our core, matching...
-
Bar & Restaurant Team Member
2 months ago
Banstead, United Kingdom Shepherd Neame Full timeShepherd Neame is on the lookout for part time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It...
-
Bar & Restaurant Team Member
3 months ago
Banstead, United Kingdom Shepherd Neame Full timeShepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It ...
-
Bar Team Member
3 months ago
Banstead, United Kingdom Woolpack Full timeShepherd Neame is on the lookout for part time Bar Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It is set at the...
-
Bar & Restaurant Team Member - Banstead
3 months ago
Banstead, United Kingdom Shepherd Neame Full timeBar & Restaurant Team Member - BansteadShepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace...
-
Bar & Restaurant Team Member - Banstead
2 days ago
Banstead, United Kingdom Shepherd Neame Full timeBar & Restaurant Team Member - Banstead Shepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace...
-
Bar & Restaurant Team Member - Banstead
3 months ago
Banstead, United Kingdom Shepherd Neame Full timeBar & Restaurant Team Member - BansteadShepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace...
-
Bar & Restaurant Team Member
3 months ago
Banstead, United Kingdom David Hutchings Full timeShepherd Neame is on the lookout for full time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It ...
-
Bar & Restaurant Team Member - Part Time
2 months ago
Banstead, United Kingdom Woolpack Full timeShepherd Neame is on the lookout for part time Bar & Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. The Woolpack is located at the heart of Banstead and is a community locals pub that can trace its roots back to the 18th century. It...
-
Assistant Manager
2 weeks ago
Banstead, United Kingdom Frasers Group Full timeTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is...
-
Assistant Manager
1 week ago
Banstead, United Kingdom Frasers Group Full timeTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is...
-
Assistant Manager
1 week ago
Banstead, United Kingdom Frasers Group Full timeTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is...
-
Assistant Manager
1 week ago
Banstead, United Kingdom Frasers Group Full timeTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with a keen eye for detail and ability to OWN IT. This role is...
-
Assistant Manager
1 week ago
Banstead, United Kingdom Everlast Gyms Full timeAssistant Manager - Everlast Gyms - BansteadCompany DescriptionTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with...
-
Assistant Manager
1 week ago
Banstead, United Kingdom Everlast Gyms Full timeAssistant Manager - Everlast Gyms - BansteadCompany DescriptionTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with...
-
Assistant Manager
4 days ago
Banstead, United Kingdom Everlast Gyms Full timeAssistant Manager - Everlast Gyms - BansteadCompany DescriptionTo impact all areas of the gym, delivering high standards, driving all commercial areas & facilitating exceptional member experiences.This is a full-time position responsible for the day-to-day running of the business. Responsible for leading the team in all sales and operational processes, with...
![Frasers Group](https://media.trabajo.org/img/noimg.jpg)
Member Experience Manager
3 months ago
Everlast Gyms...
In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to deliver personal training sessions
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Job Purpose
- To maximise every member &guest’s experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To have a thorough understanding of the fitness products/services on offer, working closely with the GM and FEM ensuring our members are benefiting from the member journey on offer.
- To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
- To take ownership of all secondary retail spend working towards KPI’s for yourself and the team.
- To manage and develop a commercially aware front of house team
- To have a full understanding of the membership software system to enable to manage member queries.
Fitness Product
- Ensure you and your team are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.
- Support the Fitness Experience Manager with Gym Floor Tasks, Focus points and challenges.
- Take part in new classes to ensure you can effectively communicate to members
Commercial
- Take full ownership and accountability of the secondary spend KPI targets.
- Take full ownership of all member cancellations, and influence with revokes both in club and via phone calls.
- Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.
- Ensure the effective management of swimming lessons proactively increasing the revenue.
Need to be
- A role model for all club staff, leading by example with your excellent customer service, commercial and operational skills.
- An expert in all aspects of memberships, administration and email communication.
- An inspirational leader for your team, modelling industry leading service levels. Organised – to ensure membership requests, queries and complaints are dealt with promptly to provide an excellent customer experience.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- A change agent, utilising the strong relationships built with key personnel and therefore able to implement new products and initiatives as and when required.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service
- Target focussed – to support the club with sales and retention towards achieving success for the business
- Revenue driven – to grow the member spend per head.
Want to know see more of the great things our brand does please visit our LinkedIn pagehere.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits- Think fast, think fearlessly and take the team with you
- Own itand back yourself- own the basics, own your role and own the results
- Be relevant -Relevantto our people, our partners and the planet