CRM System Analyst

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards

About the role:

We are looking for a CRM System Analyst to join our dynamic and vibrant Technology team. You will support the development and maintenance of our CRM System, working autonomously and as part of the Tech team to handle user issuers, support enhancements and day to day BAU activity.

In this role for the Tech team, you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team

Key Responsibilities:

• Ensure that all internal customers are provided with the service and help they require under the guidance of the Customer Application Manager.
• Use a positive problem-solving attitude to resolve routine and wide-ranging incidents, striving for a first call resolution.
• Implement solutions to problems using available collateral such as user guides and technical manuals.
• Utilise online resources such as the ‘Knowledgebase’ to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use.
• Develop extensive functional and technical knowledge of JLA’s CRM System and the underlying technology stack.
• Manage configuration and maintenance changes, including maintaining the system user accounts and permissions.
• Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards.
• Mine and manipulate data using MS and SQL tools.
• Converting non-technical stakeholder requirements to technical specifications.
• Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management.
• Document all developments and configuration changes to JLA standards.

We are looking for highly self-motivated and pro-active applicants who have a marked interest in business systems, analysis, alignment and processes.

The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment.

Previous experience of CRM Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems

The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using range of methods such as phone, emails and video calls.

Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast paced environment. With the ambition to grow and progress within the business.

Criteria:

Minimum 2 years’ experience with Relational Databases

Experience with either PD/SQL, Python or C-Sharp development

Experience with Power Automate or Power Apps (desirable)

HTML development (desirable)