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Customer Support Engineer

4 months ago

Bristol England, United Kingdom Inductosense Full time
Customer Support Engineer - Inductosense

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About Us
We design and manufacture sensing technology to monitor corrosion which helps our clients to save costs, reduce unplanned shutdown, meet net zero targets and migrate to a fully digitised solution. Our core technology is based around patented embeddable, wireless, battery-free sensors and we have a full range of digital data collection solutions including IoT and robotics. The unique advantages of the technology also enable us to work with OEMs to integrate our technology into products during manufacture.

Since we spun out of the University of Bristol in 2015 we have been on a journey of product development, certification and trialling the technology with major companies globally. The Inductosense WAND technology has now been approved by some of the largest companies in the world, including Saudi Aramco, and our clients are now deploying our technology at scale. As a result we are seeing a significant growth in sales and are scaling up the team. This is a very exciting time to join the company

Job Description
We are now looking for a Customer Support Engineer to work with the operations and sales teams on post-sales technical support. This is a customer facing role, based in Bristol, UK with the potential for lots of travel.

The role will include:
becoming a technical expert in the Inductosense WAND technology and providing technical support to customers
preparing and presenting training materials to third parties
mentoring and assessing an installer's ability to successfully install the WAND technology and troubleshoot.
data gathering on site, report new applications and potential new opportunities to the sales team
Ensuring accurate reporting and identifying any gaps, addressing any issues.
working with operations and installation engineers to support and supervise installations (onshore and offshore sites)
working with the technical account managers to develop case studies
working with operations and R&D to update product manuals and training materials
working with production to ensure goods are ready in time
maintaining a positive relationship between end-user, facility, and partners.
ownership of technical query register
Support closure of any competency gaps
Travelling world-wide to customer sites on a frequent basis

Profile
The ideal candidate will:
have a minimum of HNC in relevant Engineering discipline or ONC/NVQ Level 3 (such as City & Guilds)
have previous exposure to working in potentially hazardous environments on offshore & onshore operational Oil or Gas installations with valid offshore working and medical certificates
be an excellent problem solver
have exceptional attention to detail
have awareness of best practices for operational oil & gas sites
have a high level of Health & Safety awareness with some relevant certifications
have experience of working with customers
have exceptional interpersonal and communication skills
be proficient with standard computer software (such as MS Word and Excel) and be able to write detailed reports & maintain an organised system of files.
be able to travel internationally
be able to commute to a head office in Bristol and eligible to work in the UK