Warranty & Tech Administrator (Maternity Cover)

2 weeks ago


Cannock England, United Kingdom Finning International Full time
Company:Finning (UK)LtdNumberofOpenings:1WorkerType:TemporaryPositionOverview:We have an exciting opportunity foran Administrator to join our Warranty team on a 12 month maternitycover. In this role, you will support the Warranty Technicians byensuring all claims are logged correctly and the end-to-end processis managed efficiently.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
As part of ourcontinued commitment to all employees, Finning partners with threeindependent salary assessors to ensure our salaries are current andcompetitive.
As well as 25 days holiday, up to7% pension, life insurance, access to the company's share scheme,and healthcare benefits (medical, optical, hearing, dentistry, andnew child payments to support new parents), you will benefit fromenhanced maternity and paternity packages, flexible workingoptions, support from a team of 40+ Mental Health first aiders,employee wellbeing solutions, an electric car scheme (UK), theopportunity to work with your charity of choice, and length ofservice or recognition awards.
This role will bebased at our head office in Cannock five days per week.JobDescription:Major JobFunctions
  • Ensures allwarranty information is entered on the DBSi system includingdelivery service records, extended warranties and any agreements.Registers all extended warranties with Caterpillar InsuranceServices. Maintains the extended warranty register and liaises withCaterpillar to secure special quotes. Ensures all extended warrantyagreements, certificates etc. are provided to the customer on atimely basis.

  • Maintains andupdates warranty fund tables. Maintains the Warranty HOLD file.Administration of used equipment warranty pricing and codes.Maintenance of department webpage. Maintains warranty codes on workorders, rebuilds and DTY typeprogrammes.

  • Ensures thereturn of all parts and/or components requested for return byCaterpillar and other OEMsuppliers.

  • Orders andmanages all technical information for both internal & externalcustomers including SIS and ET etc. Supports the communication ofService Letters to customers and second level dealers. Providesadministration support the technical communicators including answercalls, emails, enquiriesetc.

  • Raise purchase ordersfor both technical &warranty.

SpecificSkills

  • Strongcommunication and interpersonal skills, with an ability to buildpositive relationships both internally andexternally 

  • Excellentanalytical skills and problem solvingskills 

  • Works on owninitiative and works well as part of ateam

  • Excellent influencingand networkingskills

  • Excellent IT skillsincluding intermediate Excel Microsoft Office skills, intermediateWord and PowerPointskills

  • Good Numeracy andliteracyskills

Knowledge

  • Goodknowledge of Systems and applications including DBSi andCaterpillar systems including Dealer Service Network, SIS etc.(desirable)

  • Experiencein a similar role within a similar industry environment(desirable)

At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminateagainst applicants based on gender identity, race, national andethnic origin, religion, age, sexual orientation, marital andfamily status, and/or mental or physical disabilities. Furthermore,Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodationat any point during the recruitment process, please inform yourrecruiter.

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