Warranty & Tech Administrator (Maternity Cover)
2 weeks ago
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
As part of ourcontinued commitment to all employees, Finning partners with threeindependent salary assessors to ensure our salaries are current andcompetitive.
As well as 25 days holiday, up to7% pension, life insurance, access to the company's share scheme,and healthcare benefits (medical, optical, hearing, dentistry, andnew child payments to support new parents), you will benefit fromenhanced maternity and paternity packages, flexible workingoptions, support from a team of 40+ Mental Health first aiders,employee wellbeing solutions, an electric car scheme (UK), theopportunity to work with your charity of choice, and length ofservice or recognition awards.
This role will bebased at our head office in Cannock five days per week.JobDescription:Major JobFunctions
Ensures allwarranty information is entered on the DBSi system includingdelivery service records, extended warranties and any agreements.Registers all extended warranties with Caterpillar InsuranceServices. Maintains the extended warranty register and liaises withCaterpillar to secure special quotes. Ensures all extended warrantyagreements, certificates etc. are provided to the customer on atimely basis.
Maintains andupdates warranty fund tables. Maintains the Warranty HOLD file.Administration of used equipment warranty pricing and codes.Maintenance of department webpage. Maintains warranty codes on workorders, rebuilds and DTY typeprogrammes.
Ensures thereturn of all parts and/or components requested for return byCaterpillar and other OEMsuppliers.
Orders andmanages all technical information for both internal & externalcustomers including SIS and ET etc. Supports the communication ofService Letters to customers and second level dealers. Providesadministration support the technical communicators including answercalls, emails, enquiriesetc.
Raise purchase ordersfor both technical &warranty.
SpecificSkills
Strongcommunication and interpersonal skills, with an ability to buildpositive relationships both internally andexternally
Excellentanalytical skills and problem solvingskills
Works on owninitiative and works well as part of ateam
Excellent influencingand networkingskills
Excellent IT skillsincluding intermediate Excel Microsoft Office skills, intermediateWord and PowerPointskills
Good Numeracy andliteracyskills
Knowledge
Goodknowledge of Systems and applications including DBSi andCaterpillar systems including Dealer Service Network, SIS etc.(desirable)
Experiencein a similar role within a similar industry environment(desirable)
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