Supervisor
2 weeks ago
We are looking for an enthusiastic, passionate and experienced Restaurant Supervisor for our café, serving seasonal food and drink. You will be responsible for setting and creating a warm and welcoming environment and ensuring great customer service.
All potential candidates should read through the following details of this job with care before making an application.
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to Retail Trust, EAP
- 24/7 Access to our Virtual GP service
- Cycle scheme and Eyecare Vouchers
Key responsibilities include but are not limited to:
Front of House Management
- Overseeing the front of house team and provide support to the Restaurant Manager
- Setting the tone by creating a welcoming and warm environment and ambience
- Delivering excellent customer service and experience
- Setting and reinforcing standard throughout the front of house team, creating structure
- Prepping for service and coordinating the team
- Managing occasional events
Administration
- Helping the Restaurant Manager with ordering and managing stock levels of front of house supplies and all beverages from various suppliers
- Daily cashing up
Training and Development
- Managing and developing the team, seeing potential gaps in skills and helping the team perform to best
Reporting
- Daily update to the Restaurant Manager on all customer feedback
- Sending a daily report to Store Managers
The Ideal Candidate
Attitude:
- Must be energetic, self-motivated and self-organised. Willing to do what is required to get the job done and meet a high level of customer satisfaction
- Someone who is able to lead a team by example whilst upholding industry standards
- Must have an exceptional level of hospitality, areal understanding and passion for food, and the importance of sourcing, provenance as well as seasonality.
Skills:
- Strong eye for detail and organisational skills, someone who strives for a high level of accuracy within a rapidly changing environment
- Ability to identify problems and implement appropriate solutions proactively
- Be able to work on several tasks at a time
- Good timekeeping skills essential
AMRT1_UKCT
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