1st Line Support Engineer

2 weeks ago

Oxfordshire, United Kingdom Humand Talent Full time

Attention IT professionals


Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Are you looking for an exciting opportunity to join a company that values teamwork , communication , and customer satisfaction?

Look no further than this IT and Communications company

Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer with excellent communication skills and strong technical troubleshooting ability. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment.

As a member of the team, you'll be responsible for:

  • Providing onsite 1st line support
  • Working at customer sites as required
  • Proactive desktop monitoring
  • Daily checks
  • Hardware installation and maintenance
  • Providing out-of-hours support where required

At this company, they believe in investing in the staff, who all receive training opportunities, regular reviews, and incentives for certification. They choose our new recruits carefully to get the right people, and keeping staff happy and motivated means a lot to the – it also means a better service for the customers.

If you have:

  • Great customer feedback
  • The ability to complete tasks within agreed SLAs
  • Excellent verbal and written communication skills
  • Problem-solving abilities
  • The ability to work under your own initiative and prioritize workload ‍
  • Experience with Microsoft Windows (Mac desirable), hardware, and software experience
  • The ability to work effectively in a team while remaining productive during slow periods

Then we want to hear from you Join the team and be a part of a company that values teamwork, communication, empathy, and delivering on our promises to provide reliability for the customers' businesses.

Apply now

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