Technical Manager

2 weeks ago

Aberdeen, United Kingdom Mackie's of Scotland Full time

Westertown Farm, where the Mackie family have been farming since 1912, is home to the business and is where all Mackie’s ice cream and chocolate is made. Mackie’s has built a hugely loyal following across Scotland, where it holds the top-spot in premium bulk ice cream, commanding over 20% market share. Mackie’s is one of the fastest growing Scottish food brands and is the fifth biggest ice cream brand in the UK.


A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Mackie’s sights are firmly set on continuing to grow its market share across the UK. Mackie’s high-quality product range, strong brand and vertical integration stand it in good stead to continue to grow and meet its ambitious plans.

Ice cream is a fun product and an indulgent treat – so we think we should aim to have fun making it. Mackie’s business owes its success to the people working here – a loyal, flexible and energetic workforce who work hard in many ways to keep us going, making ice cream and chocolate, to grow the business, adapt to change and meet the variety of challenges which occur daily.

About the role:

Integral to the Technical Manager role is the implementation, comprehension, and demonstration of correct processes and procedures across all manufacturing areas, from ensuring products meet the required specifications and standards to working practices and codes of conduct.

The critical focus lies in achieving maximum compliance with food manufacturing requirements through systematic reviews and audits of processes and procedures. Additionally, you will play a pivotal role in ensuring that the company maintains its prestigious BRC AA+ accreditation by continuously enhancing our systems and practices to meet and exceed the standards required.

General Responsibilities

  • Lead the development of the company’s technical function as an integral part of the management team.
  • Advising the business management on matters related to food safety, legality, and quality across all operations.
  • Developing and continually refine the Food Safety and Quality Management Systems, aligning them with HACCP principles.
  • Uphold compliance with company and customer standards, as well as regulatory requirements governing food safety, legality, and authenticity.
  • Serve as the primary contact for addressing customer technical inquiries promptly and effectively.
  • Manage and oversee customer, third-party, and industry specific certification audits and inspections, as well as engagements with local authorities.
  • Ensuring timely resolution of any findings from audits and inspections, adhering to predefined timelines and corrective actions.
  • Conduct thorough root cause investigations for any identified non-conformities to implement preventative measures and prevent recurrence effectively.

     

Role Specific Responsibilities

  • Lead the sites HACCP, TACCP and VACCP teams.
  • Final verifier of specifications, labels, barcode generation and artwork approval to ensure regulatory compliance.
  • Testing, application and development of the incident management and product withdrawal and recall systems.
  • Capable of using root cause analysis to drive robust preventative action plans.
  • Trend microbiological data ensuring plans address any out of specification results and prevent further deviations.
  • To manage the agreed set of Technical KPI’s and reporting metrics.
  • Be responsible for the management of the use of third-party laboratories for product and materials testing.
  • Report on trends with complaints ensuring robust investigation and action to eliminate or reduce future incidence.
  • Approve the review and updating of technical documentation, policies and procedures, ensuring these are implemented and followed.
  • Engagement of management and staff to ensure the business satisfies its legal obligation to always maintain traceability of raw materials and finished product. 
  • Recruitment of suitably qualified and trained personnel into technical and hygiene roles as required.
  • Management and coaching of all direct reports supported with clear individual personal development plans.
  • Advise on all hygiene requirements for the site in both manufacturing and non-manufacturing and external areas.
  • Work in conjunction with the NPD team to ensure NPD and EPD projects are launched successfully.

Person Specification

We are in search of an individual who deeply aligns with the aims and objectives of our organisation and enjoys a hands-on, fast-paced role. As a representative of our company, you will be tasked with advocating for our mission and values in all your interactions. Proficiency in communication, both within our internal teams and with external stakeholders, is imperative. Additionally, you should demonstrate adeptness in fostering motivation and growth among team members.

Interacting confidently with a diverse range of individuals, including customers, suppliers, and governmental entities, is a fundamental aspect of this role. Furthermore, possessing the expertise to conduct thorough audits of our business facilities, technical systems, and those of our suppliers is essential.

The ideal candidate will exhibit initiative in problem-solving and leadership, while also prioritising collaboration within our organisational framework. Precision in data analysis and communication is paramount, ensuring timely and accurate dissemination of information.

If you are prepared to embrace this challenge and contribute to our collective progress, we encourage you to apply and join us in advancing our organisational objectives.

Essential Criteria

  • Experience in a Quality or Technical Management role within a modern food manufacturing business.
  • BRCGS and customer and other relevant audit experience.
  • Degree level / equivalent in a food-related subject or relevant and sufficient food management technical experience.
  • HACCP qualification to level 3 minimum.
  • Lead auditor qualification.
  • Working knowledge of own label products and retailer specification systems.
  • Proven track record for developing, leading, and motivating technical teams.
  • Knowledge and understanding of current legislation, relevant to food manufacturing and product labelling.
  • Experience of food safety and quality systems management within a food manufacturing environment.
  • Knowledge of retailer, food service and B2B customer standards and codes of practice.

Business Summary

Mackie’s generates twice as much energy as it uses and aims to become self-sufficient in renewable energy. Four large wind turbines, a 10-acre solar panel and a recently commissioned low-carbon refrigeration system have all taken the business closer to this goal.

Mackie’s is a Real Living wage employer, and shares a company performance related bonus with its staff.

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