Information Technology Field Engineer

3 weeks ago

London, United Kingdom Wizard IT Full time

Wizard are looking for an experienced IT engineer to join the fast growing team.


Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

The job will be based at our London office and there is a requirement for onsite work at clients sites.

 

The role will be a 50/50 split between office based work and onsite support across all our clients inside out outer London.

 

Responsibilities

  • Working alongside the helpdesk and support the team dealing with day to day tickets
  • Maintain and monitor backups
  • Monitoring all client infrastructure and troubleshooting any issues
  • Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA
  • Project resource working alongside the project lead
  • Infrastructure and Server maintenance
  • Maintaining customer documentation
  • Supporting our global client based on the helpdesk
  • Logging and dealing with new tickets into the support system
  • Managing phone calls when customers call into the helpdesk providing them support directly
  • Remote and onsite troubleshooting and assisting end-users utilising our remote tools
  • Onsite support for all clients. This will be scheduled visits and on-demand visits
  • Escalation path for the Level 1 engineers

 

Skills/Knowledge/Qualifications

  • Good communications skills
  • Good attention to detail
  • The ability to work under pressure
  • Ability to multi-task
  • Desirable helpdesk experience in an MSP
  • Networking (Basic understand of VLANs, firewalls, network switches). Configured networking equipment.
  • Office 365 experience including PowerShell and Exchange Online/SharePoint
  • Microsoft Azure experience (Creating VMs, Virtual Networks, Maintaining Infrastructure, AVD)
  • Active Directory/Azure Active Directory
  • Microsoft Intune/Endpoint Manager (Intune Enrolment, Policies, Autopilot)
  • Microsoft M365 and Azure Certifications (MS-900 & AZ-900)

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