IT 1st Line Support Professional
3 weeks ago
The Firm
Are you the right applicant for this opportunity Find out by reading through the role overview below.
With a firm that is nearly 300 years old it is perhaps unsurprising that our traditional values are one of our core strengths. Much of our success can be explained by our commitment to our clients coupled with our readiness to adapt and invest as a forward-looking business.
We are expert private client lawyers with a national reputation. Our client base comprises individuals, companies, schools, charities, landowners, farmers and estates and these clients are both local and national. We are client focused and work in collaboration with our clients.
The Role
As 1st Line IT support, you will be part of a team handling the initial point of contact for support calls.
The role will be based in our Salisbury office with occasional visits to our London office as well as the possibility of visiting our remote workers, so a clean driving licence is preferable as well as own transport if possible.
Responsibilities
You will be expected to log, categorise, troubleshoot, fix and escalate where applicable to 2nd line support.
You will be responsible for primary application support covering Microsoft Office as well as numerous legal applications. You will also be involved in the installation and configuration of a range of application packages as well as performing upgrades of both hardware and software. You will also have opportunities to work on project work for new systems or system upgrades.
As the primary point of contact for the IT help desk you must have an enthusiastic and positive attitude alongside excellent customer service with a positive telephone manner.
We are also looking for someone who can work on their own initiative but operate as part of the support team.
The ideal candidate will have a good understanding of the following:
● Windows 10 and 11
● Microsoft Office 2016/365
● Basic networking skills
● Good Microsoft 365 application knowledge in Word, Outlook, Excel, PowerPoint
● Any legal software experience would be beneficial
● Understanding of desktop hardware components
● Experience of any legal IT software would be useful but not essential
Competencies
● Positive ● Methodical
● Proactive ● Analytical
● Conscientious ● Flexible
● Good communicator ● Attention to detail
● Team Player
Hours of Work
Core business hours are 9.00 a.m. – 5.00 p.m. Monday to Friday however IT support operate extended support desk cover between 8.00 a.m. and 6.00 p.m. and potential candidates would be expected to be available during these hours. We would discuss the option of starting earlier in the day and finishing earlier or starting later in the day and finishing later within 35 core hours per week.
Benefits
- 25 days holiday + bank holidays
- Life assurance
- Private medical insurance (after 6 months of service)
- Pension
- Optional Benefits
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