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Receptionist

4 months ago

Durham, United Kingdom Banks Group Full time

Receptionist

Durham

Full Time (37.5 hours per week)



Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

Do you want to be part of a successful family-owned North East business that has been helping to meet the changing needs of UK society since 1976? This role is working for one of the UK’s leading independently owned developers operating in mining, property and housebuilding.

We are looking for a front of house receptionist based at our Head Office in Meadowfield, Durham in the North East of England.


In your role you will be responsible for providing an efficient and professional reception and administrative support service with a strong focus on customer service to assist in the achievement of business objectives. You will take overall responsibility for the smooth running of the Banks Group Head Office reception function, including all associated duties, working with your fellow Receptionist to ensure the Company’s image is promoted at all times.


Key Duties & Responsibilities


Responsible for reception and associated duties, ensuring reception area is maintained to a high standard and always promote a professional image at all times:

  • Receiving, sorting and logging of incoming and outgoing mail daily.
  • Postage – ensure franking machine always has sufficient funds, labels, and ink replacements. Maintain associated spreadsheets for Royal Mail & Pitney Bowes
  • Maintain a safe and clean reception area, including business lounge, meeting rooms and kitchenette.
  • Ensure company literature is accurate/up to date and adequately displayed in the visitor’s lounge.
  • Efficiency of diary system operated ensuring knowledge of staff whereabouts and visitors names.
  • Manage bookings for internal and external meetings.
  • Ensure external meetings rooms are appropriately set up prior to meetings with refreshments in place as required and room cleared after meeting is concluded
  • Ordering Main Board Director’s lunches and lunches for meetings as required, raising purchase orders, verification of invoices and maintenance of records, providing monthly spend update.
  • Reception Guidance Notes – Update as required and review on an annual basis
  • General typing and admin duties as and when required


Deal with telephone calls/visitors and enquiries in an efficient and professional manner:

  • Answering all incoming calls promptly and transferring accordingly following the Company protocol.
  • Provide a warm and professional welcome to all visitors (both external and employees).
  • Quality, efficiency and accuracy of messages taken and timeliness delivery.
  • Quality, efficiency and accuracy of enquiries dealt with.
  • Efficiency of systems operated, i.e. visitor’s book, reception diary.


To ensure telephone system is maintained and operated, liaising with the IT department as appropriate:

  • Efficiency and knowledge of systems operated.
  • Liaise with the IT Department to enable an accurate and up-to-date list of internal telephone numbers at all times, ensuring all incoming calls are directed correctly.
  • Produce hard copies of the internal telephone list for senior members of staff as appropriate.
  • Timeliness of repairs to faults.


Banks Website – Accurately maintain and update the Company website with internal and external press releases as required


Stationery – deal with all stationery ordering in a timely manner, making costs savings where possible:

  • Quality and efficiency of orders for the Group following established Company procedures.
  • Check and maintain stock for Head Office
  • Accurately monitor and reporting of budget
  • Email Office Managers with details of spend each month
  • Quality and efficiency of orders of Graphics stationery liaising monthly with our Branding Manager
  • Carry out Annual Market Testing exercise to ensure best value/service for the business


Hotel & Travel – deal with all hotel and travel bookings in a timely manner, making costs savings where possible for the Group:

  • Quality and efficiency of bookings made following established Company procedures.
  • Effective and timely communication and liaison with booking agents and staff/clients.
  • Accurately monitor and maintain budget spreadsheet.


Christmas cards/calendars:

  • Liaise with Chairman’s PA to support the annual process of Christmas card and calendar orders for the Group
  • Liaise with all staff to maintain accurate database of contacts – review annually
  • Accuracy and timeliness of data provided
  • Accuracy, timely and distribution of cards/calendars


Ensure high standards of document control in line with the Company’s procedures.


Ensure high standards of efficiency and service and provided by constantly reviewing working methods/office procedures:

  • Ability to assess needs, suggest, liaise and action
  • Attendance and quality of contribution at admin meetings
  • Quality of team participation


The above list is not exhaustive, and there will be a reasonable requirement for you to assist your fellow secretarial teams as well as other professionals, as and when required. This includes but is not limited to undertaking tasks to assist in the efficiency of other teams (eg the project and planning teams) as well as team cover during holidays and other absences.


Key Contacts

You will have interactions with all Banks Group employees with property, housebuilding, mining and group services including Board Directors, Senior Managers across all of our offices within North East of England, Yorkshire and Newark.


Working Environment

The majority of your time will be based at Head Office, Meadowfield. There may be a requirement for you to travel to other offices, attend external meetings including exhibitions and corporate networking events.


Qualifications, Knowledge & Experience

Essential:

  • Previous experience in a receptionist role
  • Excellent knowledge of Microsoft Office packages, including Word, Excel, PowerPoint, Outlook and Teams
  • Excellent communication skills both verbal and written
  • Ability to multitask, hitting key deadlines as required
  • Possess high attention to detail

Desirable:

  • Computer literacy
  • Experience of auditing procedures
  • Experience of working in a fast-paced and project-centric environment with multiple priorities
  • Experience of effective note / minute taking


Personal Qualities/Competencies

You must be able to demonstrate the following:

  • Ability to handle confidential and sensitive information with absolute discretion
  • Professionalism and ability to interact effectively with a variety of internal and external stakeholders, being diplomatic and discreet in approach
  • Well organised, efficient and meticulous
  • Ability to handle conflicting priorities and work calmly under heavy workload pressure
  • Be an active team player, supporting the team and providing encouragement to each other
  • Ability to manage own workload and time effectively
  • A proactive and positive can-do attitude
  • A self-starter, with the willingness to continually develop professional skills
  • Resilient to change
  • Flexible & responsive
  • Comfortable with regular travel, sometimes at short notice
  • Excellent attention to detail


Employee Benefits

Competitive salary is only one part of the many fantastic benefits you will receive if you join The Banks Group. You will also receive access to the following fantastic benefits:

  • Working hours are 37.5 hours per week on a rotational basis working with and covering our other receptionist.
  • 33 days annual leave per year including bank holidays increasing with length of service.
  • Offices and sites close between Christmas and New Year.
  • Pension scheme with employee and employer contributions.
  • Free parking available at all offices and sites.
  • There is a genuine commitment to developing our employees professionally and personally.
  • Lots of support for health and wellbeing, including discounted membership at local gym facilities, access to a free 24/7, 365 days of the year Employee Assistance Programme (EAP) and access to a voluntary health cash plan which allows you to claim money back towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
  • Cycle2Work scheme which helps you buy a brand new bike, cycling equipment or both with Tax and National Insurance benefits.
  • Generous life assurance scheme from first day of employment.
  • Discounts are available via our online benefits portal, including money off at supermarkets, high street retailers, eating out, the cinema and days out at various attractions.
  • EV car scheme.


Important Dates

APPLY TODAY by using the form below, or send your CV and covering letter detailing your relevant experience to: applications@banksgroup.co.uk.

Closing date is Tuesday, 11 June 2024. Sometimes we close a job early, so don’t delay or you might miss out

Interviews will comprise of a two stage interviews including PPA profiling.