Connectivity Technical Relations Manager

2 weeks ago

Greater London, United Kingdom Trip.com Group Full time

Internal Technical Response


Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

· Provide the first technical response and feedback to the local team for system connectivity-related concerns

· Identify possible causes and take care of individual and/or basic issues

· Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed

Partner Integrations / Technical Engagement Management

· Perform end-to-end testing with partner system connectivity.

· Provide API integration and testing support, both internally and externally

· Create and maintain accurate integration documentation for new integration, enhancement, and migration

· Work with internal teams and partners to analyze/troubleshoot integration and operation issues

· Assist with Pilot/Beta process, acting as the liaison between the client, support, and Partner

Requirements

· Excellent communication skills in English. Chinese and any other European languages will be a plus, both written and oral.

· Great communicator with strong learning ability and desire to take ownership of the system

· Strong stakeholder management across both technical and commercial teams

· Be able to multitask, prioritize, and escalate when needed.

· Experience at the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML).

· Internet Savvy

Key points:

· Entry level, we will train a candidate with great potential.

· Hybrid working model based on local office policy

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