Information Technology Operations Manager
3 weeks ago
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING
We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading.
Project Manager with Dynatrace -Reporting and Operational Management
Duration: 6 months rolling contract
Hybrid – 2 days/week onsite in Reading- Mandatory- Wed
Experience required:
Experience in contract management
Experience in Infrastructure management
Experience in managing diverse teams
Experience in reporting / scripting in Dynatrace, Visual or Splunk
Experience in creating Data Visualization Reports
Expereince in Stakeholder management and working across cross functional team
“Strong experience in Service performance management, creating scripts/reports skills on Dynatrace
The Role
Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
Responsibilities
Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.
Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
Improves visibility into service performance, and accurately measures progress towards defined objectives.
Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs..
Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance.
Experience
Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
Job Description
IT & Infrastructure Operations Performance Manager
Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through key operating elements of people, process and technology.
Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts.
Will have a high level, broad end to end understanding of our business and it’s operational performance and be able to demonstrate knowledge of working in a service orientated environment.
Will be passionate about the use of data and insight to make informed decisions, solve problems and input to operational and strategic plans. Can demonstrate the ability to gather, analyse and present information in business terms for management and leadership consumption.
Ability to work in a fast-paced changing environment that shows flexibility, resiliency, self-awareness and ability to support other team members.
Will have experience of working directly with partners to successfully deliver outcomes and will demonstrate an awareness of partner contracts.
Experience of leading a team of analytical professionals in Telecommunications environment and driving Service Performance improvements through tangible insights.
Certified in balanced scorecard professional
ITIL Expert Qualification.
-
Information Technology Operations Manager
2 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READINGWe are hiring a Operations Performance Manager(Telecom) with...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
3 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
2 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
3 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READINGWe are hiring a Operations Performance Manager(Telecom) with...
-
Information Technology Operations Manager
3 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
3 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
2 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandnPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READINGnWe are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading.nProject Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
4 weeks ago
Reading, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, EnglandnPROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READINGnWe are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading.nProject Manager with Dynatrace -Reporting and...
-
Information Technology Operations Manager
3 weeks ago
Reading, Berkshire, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. PROJECT MANANGER - REPORTING(DYNATRACE) - CONTRACT - HYBRID - READING We are hiring a Operations Performance Manager(Telecom) with strong...
-
Information Technology Operations Manager
3 weeks ago
Reading, Berkshire, United Kingdom Project People Full timeIT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with...
-
Information Technology Manager
4 weeks ago
England, United Kingdom GPA Global | Packaging Solutions Full timeWe specialize in design, engineering, manufacturing, and distribution. We are at the forefront of creating bespoke packaging solutions, working with the world’s foremost brands across the globe. For many years, we have been committed to multiplying our activities in terms of corporate social responsibility (CSR) and sustainability to reduce our carbon...
-
Information Technology Manager
4 weeks ago
England, United Kingdom GPA Global | Packaging Solutions Full timeWe specialize in design, engineering, manufacturing, and distribution. We are at the forefront of creating bespoke packaging solutions, working with the world’s foremost brands across the globe. For many years, we have been committed to multiplying our activities in terms of corporate social responsibility (CSR) and sustainability to reduce our carbon...
-
Information Technology Manager
3 weeks ago
England, United Kingdom GPA Global | Packaging Solutions Full timeWe specialize in design, engineering, manufacturing, and distribution. We are at the forefront of creating bespoke packaging solutions, working with the world’s foremost brands across the globe. For many years, we have been committed to multiplying our activities in terms of corporate social responsibility (CSR) and sustainability to reduce our carbon...
-
Information Technology Manager
2 weeks ago
England, United Kingdom GPA Global | Packaging Solutions Full timeWe specialize in design, engineering, manufacturing, and distribution. We are at the forefront of creating bespoke packaging solutions, working with the world’s foremost brands across the globe. For many years, we have been committed to multiplying our activities in terms of corporate social responsibility (CSR) and sustainability to reduce our carbon...
