Reservations Specialist
3 days ago
Submit your CV and any additional required information after you have read this description by clicking on the application button.
We are currently recruiting for a Reservations Specialist, this role is located within our Groups Reservations and Events Sales Office, which is located in the grounds of Crathorne Hall Hotel in Yarm.
About the Role
- The role of the Reservations Specialist is to provide a service to both internal & external customers for leisure bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately.
- Having a pro-active approach with potential business leads and ensure that they are communicated to the relevant sales/revenue manager.
- Able to answer all incoming calls to the Reservations desk using the correct telephone techniques and conversation line.
- Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues/concerns that arise.
- Striving to achieve company/departmental /individual objectives and Key Performance Targets as agreed by management.
- To be considered for this role you will have current Reservations Sales experience within a hotel, conference centre or similar environment.
- Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards.
- It is essential you are self-reliant and are able to act on your own initiative where appropriate.
- Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work.
- You will have excellent communication skill.
- A competitive salary package of £28,745 per year
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, its as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
AMRT1_UKCT
-
Group Reservations Specialist
1 week ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeExperience the Magic of Hand Picked HotelsWe are currently recruiting for a Reservations Specialist to join our Groups Reservations and Events Sales Office. This exciting opportunity will see you working closely with our sales and revenue management teams to deliver exceptional customer service and achieve company objectives. As a Reservations Specialist,...
-
Reservations Specialist
6 months ago
Yarm, United Kingdom Hand Picked Hotels Full time**About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...
-
Reservations Specialist
3 weeks ago
Yarm, United Kingdom Handpicked Hotels Full timeHand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality.Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive...
-
Reservations Specialist
4 weeks ago
Yarm, United Kingdom HandPicked Hotels Full timeHand Picked Hotelsis a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive...
-
Reservations Specialist
4 weeks ago
Yarm, North Yorkshire, United Kingdom HandPicked Hotels Full timeHand Picked Hotelsis a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive...
-
Reservations Specialist
6 months ago
Yarm, United Kingdom Hand Picked Hotels Full time**About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...
-
Group Reservations and Events Specialist
3 days ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeWe OfferA unique opportunity to join our team as a Reservations Specialist in our Groups Reservations and Events Sales Office. This role offers a competitive salary package of £28,745 per year, plus a range of benefits including a company pension scheme, life assurance scheme, and employee assistance program.As a Reservations Specialist, you will be...
-
Reservations Team Member
1 week ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeHand Picked Hotels is a collection of 21 privately owned, luxury hotels in the UK. Our team is looking for a Reservations Specialist to join our Groups Reservations and Events Sales Office. As a Reservations Specialist, you will provide excellent customer service to both internal and external customers, taking leisure bookings and fulfilling administrative...
-
Reservations Team Member
1 week ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeCompany Overview: Hand Picked Hotels is a prestigious collection of 21 privately owned, luxury country houses and coastal retreats. Each property boasts an extraordinary location, offering breathtaking views, from vast countryside to expansive beaches and lush woodlands.About the Role: We are recruiting for a Reservations Specialist to provide a service to...
-
Customer Service Specialist
1 week ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeRole Overview: We are seeking a highly skilled and motivated individual to join our Reservations team as a Reservations Specialist. This is a fantastic opportunity to develop your skills and progress your career within our expanding business.Main Responsibilities:Deliver exceptional customer service to internal and external customersManage leisure bookings...
-
Leisure Booking Coordinator
1 week ago
Yarm, Stockton-on-Tees, United Kingdom HandPicked Hotels Full timeJob Summary: As a Reservations Specialist, you will be responsible for providing exceptional customer service and ensuring accurate and efficient handling of leisure bookings and enquiries.Key Responsibilities:Provide high-quality customer service to internal and external customersTake and manage leisure bookings and enquiriesAssist with administrative tasks...
-
Business Meetings and Events Specialist
6 months ago
Yarm, United Kingdom Hand Picked Hotels Full time**About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...
-
School Midday Supervisor
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeThe hours of this position are Monday to Friday, 2 hrs per day, term time only. We pride ourselves on providing a high standard of education within a safe, caring and positive ethos. We endeavour to make our pupil’s learning as exciting and enjoyable as we can. We work to enable our children to become successful learners, to achieve the best they can in...
-
Trainee Teaching Assistant
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full time**Trainee Teaching Assistants - Outwood Academy Ormesby** **Full time roles needed!** 30 hours per week - Plus 5 days. _ - Minimum £15768.54 _ - Maximum £16030.00 _per year _ We are a welcoming and supportive academy, with a relentless determination to provide the very best education for every child. We place students at the centre of everything we do,...
-
School Site Supervisor
7 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeAs a Site Supervisor, you will be responsible for ensuring the buildings are secure, tidy and fit for purpose. Your duties will work in line with health and safety requirements to maintain the school grounds and take remedial action where hazards are identified. As an academy we encourage all children to strive for their best and to take pride in their...
-
Regional School Clerk for Behaviour Meetings
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeSkills and Requirements: - Ability to prioritise and manage own workload and co-ordinate the work of others to appropriate deadlines - A competent administrator who can advise the behaviour panel members on legislation and procedural matters where necessary and take take accurate minutes including any actions given by the behaviour panel member - Excellent...
-
School Catering Assistant
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeSchool Catering Assistant 30 hours per week (Monday to Friday) Outwood Academy Acklam are seeking to appoint a Catering Assistant. The successful applicant must be a committed individual who will work within the catering provision to deliver healthy and high quality meals to students, staff and visitors. Previous experience and a Level 2 or equivalent...
-
Teaching Assistant
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeWe are looking for an individual who has high aspirations for students, who is committed, and passionate about learning; who has the skills and determination to make a significant difference to the lives of our students and share our single goal of ‘Students First’. The role of Teaching Assistant across our Academy is to promote the learning and welfare...
-
Student Support Role
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full timeOutwood Academy Acklam, which was the first Outwood school in Teesside, has almost 1200 students on roll. At its latest inspection, it was judged to be a GOOD school with OUTSTANDING leadership. We are a diverse and vibrant 11-16 academy, based in the friendly, north-east town of Middlesbrough. We are a welcoming and supportive academy, with a relentless...
-
Teaching Assistant
6 months ago
Cleveland, United Kingdom Outwood Grange Academies Trust Full time**Teaching Assistants - Outwood Academy Ormesby** **Full time roles needed!** 30 hours per week - Plus 5 days. _ - Minimum £16,297.70 per year _ - Maximum £16,570.25 per year _ We are a welcoming and supportive academy, with a relentless determination to provide the very best education for every child. We place students at the centre of everything we...