Contact Centre Service Advisor

2 weeks ago

Stockport Manchester, United Kingdom Sky Full time

Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.


Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Our contact centres have embraced hybrid working which means you’ll split your time between home and the office.

What you’ll do:

  • Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package

  • Learn about our products and how to have great conversations with customers

  • Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience

  • Be part of a supportive, fun, and friendly customer service team

  • Work 37.5 hours on our Fri, Sat, Wed 1100-2100, Thurs 1130-2100 shift pattern. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you’ll bring:

  • Brilliant listening skills

  • A passion for problem solving

  • An ability to empathise and understand customer needs

  • A passion for delivering brilliant customer service

The Benefits:

  • There are reasons people can’t stop talking about #LifeAtSky as there’s something for everyone with our fantastic range of benefits:

Individual Lifestyle:

  • Free Sky TV, along with discounted broadband, Sky Glass and mobile

Health and well being:

  • Subsidised onsite gym or discounts on external gyms

  • Cycle to work scheme

  • Private healthcare and Digital GP via Aviva

  • Dental and other healthcare options

Financial wellbeing

  • Sky pension plan and Life Assurance which gives you extra peace of mind

Share in the Company success

  • Annual sharesave scheme and long service awards

  • In addition to all these great benefits, you’ll have the opportunity to take part in ‘Time to Care’, our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky’s pledge to help tackle loneliness for our customers and in our communities.

Inclusion:CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Where you’ll work

Getting here is easy with Stockport train station a few minutes’ walk. Onsite you’ll have access to a subsidised canteen as well as table tennis and pool tables, free tea, coffee and fruit, prayer room, bike storage and shower facilities.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

  • Contact Centre Manager

    1 month ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in...

  • Contact Centre Manager

    1 month ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in...

  • Contact Centre Manager

    4 weeks ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in...

  • Contact Centre Manager

    4 weeks ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in...

  • Contact Centre Manager

    3 weeks ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based in...

  • Contact Centre Manager

    1 month ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based...

  • Contact Centre Manager

    4 weeks ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based...

  • Contact Centre Manager

    4 weeks ago

    Manchester, United Kingdom Contact Centre Monthly Full time

    Role: Contact Centre Manager Location: Manchester Term: Full Time, Permanent Salary: Excellent base salary on offer + benefits Hours: 9pm-7am or 11pm-9am Shifts: WORKING NIGHTS Sunday NIGHT, Monday NIGHT, Tuesday NIGHT & Wednesday NIGHT CCA Recruitment are excited to be recruiting for an experienced Contact Centre Manager to join a client based...

  • Contact Centre Service Advisor

    16 hours ago

    Stockport, Greater Manchester, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work...

  • Contact Centre Service Advisor

    12 hours ago

    Stockport, Greater Manchester, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work...

  • Contact Centre Advisor

    3 days ago

    Manchester, United Kingdom Oldham Council Full time

    **GMFRS** *** **Contact Centre Advisor - Organisational Business Support** **Job Title: Contact Centre Advisor** **Salary: £24,702 - £27,334** **Hours: 36.25 hours per week, Monday to Friday 9am to 5pm** **Job type: Permanent** **Location: GMFRS Headquarters, Swinton** **Closing date: Sunday 28th April** *** **Click here for the role...

  • Contact Centre Service Advisor

    2 weeks ago

    Stockport, United Kingdom Emprego UK Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Contact Centre Advisor

    4 weeks ago

    Manchester, United Kingdom Transform Healthcare Ltd Full time

    **Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

  • Contact Centre Advisor

    2 weeks ago

    Manchester, United Kingdom Transform Healthcare Ltd Full time

    **Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...

  • Contact Centre Service Advisor

    3 weeks ago

    Stockport, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...

  • Contact Centre Service Advisor

    7 days ago

    Stockport, United Kingdom Sky Full time

    Join Sky as a Contact Centre Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your...

  • Contact Service Coordinator

    3 weeks ago

    Manchester, United Kingdom Help Handz Child Contact Centre Full time

    This post is for a qualified social worker (or someone with similar qualifications or experience) to assess and manage risk in relation to child contact activities and support decision-making regarding child contact arrangements. - To coordinate and manage a team of sessional staff to ensure seamless service provision for families that utilize child contact...

  • Contact Centre Advisor

    2 weeks ago

    Manchester, United Kingdom findajob.dwp Full time

    Title: Contact Centre Advisor within L&Q EnergyContact Type: Permanent Full time 35 hoursLocation: London E15 or Manchester M33Persona: Agile/Hybrid working (20-40% office based)Salary: £25,995 or £22,081 per annumClosing date for completed applications: 6th June 2024 9amInterviews will be held on: 13th June 2024Early applications are encouraged as we...

  • Contact Centre Advisor

    4 weeks ago

    Manchester, United Kingdom findajob.dwp Full time

    Title: Contact Centre Advisor within L&Q EnergyContact Type: Permanent Full time 35 hoursLocation: London E15 or Manchester M33Persona: Agile/Hybrid working (20-40% office based)Salary: £25,995 or £22,081 per annumClosing date for completed applications: 6th June 2024 9amInterviews will be held on: 13th June 2024Early applications are encouraged as we...

  • Participant Contact Centre Advisor

    4 weeks ago

    Stockport, United Kingdom UK Biobank Full time

    **Description**: **Overview of the role**: UK Biobank are delighted to be recruiting for a Participant Contact Centre Advisor based at our modern offices in Cheadle. The Participant Contact Centre (PCC) provides professional, friendly and courteous support to UK Biobank participants, handling requests for study information, providing guidance and answering...