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Business Development Officer

4 months ago

Salford, United Kingdom North West Employers Full time

North West Employers are looking for an enthusiastic and project driven professional to join us in our Business Development Team. The role is an exciting and fast paced integral part of our day to day business. It includes administration and management of creative campaigns, communicating key calendar events and services to our members and building relationships with suppliers, venues and other North West Employers partners. 


Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Role Profile

Work as part of the Business Development team to provide high quality and customer-focused project and administrative support to the organisation to protect and retain core business, support new business and ensure our members and customers consistently receive the best possible products, services & outcomes from North West Employers.

Use project co-ordination skills to manage a range of activities and events across the business. Liaise with internal colleagues, customers, commissioners and associates to ensure services and products are delivered in a timely manner. Proactively respond to customer enquiries and promote and support all aspects of our business delivery.

Support the Business Development Managers in making sure processes and services are quality assured and that feedback and learning from members, customers and associates is captured and responded to. Maintain up to date information on the Customer Relationship Management system to ensure we have accurate data for customer intelligence and financial purposes.

This role has a career pathway, with an opportunity to develop into a Business Adviser role, providing specialist advice and support in our key business areas.

Scope of Role

  • Provide programme support and updates to the Business Development Managers to ensure all services meet the clients needs, are delivered on time and in a professional manner
  • Work closely with the associate delivery partners and partner organisations, ensuring that all contracting information is secure prior to delivering programmes of work
  • Ensure all project information (associate commission, invoice value) is available, accurate and up to date to provide a seamless service that enables release to invoicing
  • Design and implement effective quality assurance processes to provide intelligence on the quality and impact of delivery of our products and services
  • Ensure all quality review information is efficiently processed, enabling themes to be identified and any issues are highlighted and addressed in conjunction with the Business Development Managers and used to inform further product or service developments. Carry out initial liaison with the client on any quality concerns
  • Act as the primary contact for designated programmes and areas of work
  • Liaise with customers –fielding telephone calls, responding to queries and maintaining accurate and up to date electronic records across all service areas
  • Provide proactive and efficient project and administrative support to the organisation in relation to meetings and events, e.g. venue bookings, joining instructions, materials, greeting visitors, producing virtual sessions
  • Respond efficiently and effectively to requests for information on all services and products
  • Ensure costs remain within agreed budgets, providing financial information as required and highlighting any issues
  • Support the preparation of proposals, tenders and pitches
  • Ensure up to date knowledge of all products and services
  • Pull together costings and quotes for paid activity
  • Support the organisation with information on performance against income generation
  • Proactively promote the business using social media, promotional material and website content
  • Any other duties as required that are commensurate with the role

Functional Capabilities

  • Events management
  • Administration
  • Programme and project co-ordination
  • Customer service
  • Sales
  • Relationship management

Capability and Skill Requirements

  • Ability to work as part of a team and establish good working relationships at all levels both internally and externally
  • Excellent organisational skills with the ability to prioritise, multi-task and manage own workload
  • Commercially aware of the needs of our business and impact of actions on profitability and cost recovery
  • Ability to work and act on own initiative
  • Good interpersonal skills with the ability to demonstrate excellent communication skills both orally and written at all levels
  • Ability to develop effective administration and support systems
  • Knowledgeable about all of our services and products
  • Able to work in a pressured environment ensuring attention to detail is maintained and meet agreed deadlines
  • Appropriate level of data protection, security awareness and confidentiality awareness Advanced IT Skills in MS Office including Word, Excel, PowerPoint, Outlook
  • Project management experience