Major Incident Management Lead

2 weeks ago


Manchester, United Kingdom Infused Solutions Full time

Major Incident Manager


Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

The Major Incident Manager will lead the end-to-end process for major incidents, ensuring quick resolution with minimal business impact. This role requires strong knowledge of incident management, ITIL best practices, and effective communication across all levels.

Responsibilities:

  • Incident Coordination: Lead and coordinate responses to major incidents, minimizing service disruption and acting as the primary contact for incident communications.
  • Process Management: Maintain and improve the incident management process in line with ITIL standards, ensuring procedures are documented and followed.
  • Root Cause Analysis: Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.
  • Stakeholder Communication: Provide timely updates to internal and external stakeholders, ensuring transparency.
  • Reporting and Metrics: Track KPIs, generate reports on incident trends and resolutions for senior management.

Note: Out-of-hours support may be required.

Requirements:

  • Expertise in IT service and incident management with ITIL best practices.
  • Proven experience managing major incidents in high-pressure environments.
  • Proficiency with IT service management tools (preferably ServiceNow).
  • Strong communication skills for both technical and non-technical audiences.
  • ITIL advanced certification or equivalent qualification.

If this sounds like a suitable role for yourself, please click apply.

Interviews will be conducted this week on Thursday & Friday with an immediate start.

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