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Workplace Team Member

4 months ago

Newcastle upon Tyne England, United Kingdom ISS Facility Services UK Full time
Workplace Team Member

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Location: Newcastle
Hours of work: 40
Contract Type: Permanent

As a Workplace Team Member, you will play a crucial role in fostering a culture of placemaking excellence, serving as a key ambassador for ISS and our client in delivering exceptional workplace experiences.

Job Description

Working alongside our workplace experience team, you will actively seek out opportunities to enhance onsite service experiences and implement new initiatives aligned with contract KPIs.
​This role offers an exciting opportunity to join a growing team dedicated to driving service standards and further enriching the workplace environment.
​Your contributions will be instrumental in building upon our already excellent workplace offerings, ensuring that every touchpoint along the customer journey leaves a lasting impression of quality and satisfaction.
​If you are able to create exceptional workplace experiences and thrive in a collaborative environment, we welcome you to apply today.

Key Responsibilities

as part of the workplace team – deputising for the Workplace Lead, providing seamless and effective delivery of all customer-facing service lines to include; meeting room and visitor management, Reception Desk, Hospitality, Housekeeping, Email Management and Events
Workplace Lead in driving the workplace forward through supporting additional day to day operational duties with all key stakeholders to ensure a collaborative and efficient and swift response to all service requests food consumables (such as the snacking programme) and stock levels
deal with all client requests and enquiries exceeding expectations in all areas of the operations
a brand ambassador for ISS, you will be responsible in ensuring that all client site procedures and standards are met of all queries and helpdesk tickets from the customer, ensuring all actions are tracked, distributed and closed off within a timely manor

Professional and Personal Competencies/Qualifications

adapt to different working environments and manages time efficiently to drive a greater workplace
team player who supports in driving collaboration for both the onsite team and the customer
in hospitality and event coordination
corporate/hospitality/customer service experience
have experience working with systems (e.g. MS Office)
communication skills
customer service skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com