Reporting Manager
3 weeks ago
Please make sure you read the following details carefully before making any applications.
Who are we?
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market. Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Reporting into the National Grid Transition Lead, the initial focus will be on ensuring business reporting operational readiness for all aspects of the Managed Service across both internal and customer facing reports. Once the service is live, the post holder will assist in delivering operational excellence by providing trend analysis - identifying areas and opportunities for improvement ensuring actions are captured in the Service Improvement Plan and taken through to conclusion.
Key Responsibilities
Working with the Transition Workstream Leads and the customer, design and build the required reports in line with relevant service KPIs and customer governance frameworks.
Working cross-functionally, document all new reporting requirements/ amendments ensure they are understood by all required stakeholders and implemented accordingly.
Assist the Systems BA in capturing operational reporting requirements ensuring the reports delivered meet contractual requirements.
Feed any identified improvement opportunities into the appropriate team.
Engage with key stakeholders requiring reporting ensuring requirements are gathered, understood and catered for.
Continued review and development of the reporting suite to ensure it continues to meet the needs of the business.
Other duties as may be required to ensure ORT targets are met
Key competencies / Experience
Excellent interpersonal skills with the ability to relate to, and work closely with colleagues, clients and suppliers at all levels of the business hierarchy
Highly numerate and literate, with excellent written and oral communication skills
Knowledge of ITSM processes and systems
Previous experience of Salesforce and reporting tools such as Microsoft Power BI or Business Objects
Experience in reporting development and governance modelling
Able to manage key business and IT stakeholders, providing support and direction where needed
Confident in giving presentations and facilitating workshops to colleagues, clients and suppliers
About The Company Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
25 days annual leave plus bank holidays
4% matched pension scheme
2 x salary life assurance
Access to our staff discount portal
Health Cash Plan
Cycle to Work scheme
Employee assistance programme
Recruitment referral scheme
Payroll giving
Salary finance scheme
Inclusiveness
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
TPBN1_UKTJ
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