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Receptionist

2 months ago

North West London, United Kingdom Melia White House Hotel Full time

The world is yours with Meli

Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About Meli White House Hotel NW1 3UP

Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.

**Salary package: £26,780 plus service charge// Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Receptionist

Mission: To provide an efficient and courteous service to guests at all times

Responsibilities will include, but are not limited to:

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.

Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.

Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.

To present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.

To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.

To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.

To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.

What we are looking for?

OPERA knowledge

Fluency in English and additional Spanish would be beneficial

Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.


Because belonging to the great Meli family is being VIP

Competitive Salary

Holidays: 28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

Pay Day Parties

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

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