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IT Support Technician
2 months ago
IT Support Technician
Cirencester
Up to £35,000
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK.
Role Overview:
As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.
Key responsibilities include:
- Managing support tickets and ensuring SLAs are met.
- Communicating updates during incidents and bridging gaps between customers and technical teams.
- Supporting sales teams and identifying new opportunities.
Required Skills:
- 2+ years’ experience in technical support.
- Strong communication, analytical, and problem-solving skills.
- Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
- Familiarity with UC/Horizon configuration, WLR, and connectivity setup.
This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.