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Application Support Team Leader

4 months ago

Peterborough, United Kingdom AB Agri Limited Full time
The Role & Key Responsibilities Job title: Application Support Team Leader

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Hybrid / Remote working connected to Peterborough office
Contract: Full-time, 12 months fixed-term
Are you an experienced IS professional with an enthusiasm for guiding teams and ensuring top-notch application support? Do you have proven communication skills with the ability to solve problems pragmatically? Do you have extensive experience supporting Microsoft Dynamics ERP? We are seeking an Application Support Team Leader to join our innovative organisation. In this essential position, you will oversee the delivery and operational assistance for crucial enterprise systems and their users throughout the AB Agri business.
What you'll be doing:
Manage the support team (of 4), promoting growth and a customer-focused mindset.
Assist in the delivery of IT projects; provide expertise in Microsoft Dynamics 365 F&O and Dynamics AX.
Manage and resolve user problem tickets; emphasise root cause analysis for priority incidents.
Act as primary contact for escalated incidents, ensuring timely resolution and communication.
Oversee problem management to resolve complex incidents.
Ensure tickets are handled per SLAs, assigning tasks as needed.
Communicate incidents, problems, and enhancements to stakeholders.
Manage software changes, ensuring smooth implementation.
Maintain security best practices and apply patches promptly.
Coordinate with service providers to resolve issues and enhance service.
Prepare reports and recommendations for application improvements.
Schedule and prioritise team tasks efficiently.
Organise installation and testing of applications and upgrades.
Maintain the application database for efficient management.
Ensure compliance with processes and assist in audit-related tasks.
What you'll bring:
Extensive experience supporting Microsoft Dynamics ERP such as D365F&O, AX2012r2, AX2009, AX4.0
Experience of leading a team in an Operations environment.
High level of understanding of functional processes of a corporate company, manufacturing being desirable.
Advanced customer service skills with the ability to communicate to users at all levels.
Ability to triage and resolve complex and abstract problems.
Effective organisational skills and attention to detail.
Ability to coordinate and prioritise tasks.
Innovative working ethic to meet the demands of a fast-paced changing environment.
The role is a 1 year fixed term contract. Must have experience in D365 Finance and Operations, managing a small team and knowledge of functional processes within businesses. The chosen candidate will play a crucial role in backfilling the current Application Team Leader position, ensuring seamless continuity and leadership within the team.
About The Company Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits these are just some of the ways we reward you - from day one.
About us
Were AB Agri, part of Associated British Foods (ABF plc) and were passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and thats because of great people like you. People with different life experiences who share common values. Together were building a fair, innovative and inclusive culture.
As a Disability Confident employer, were committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.