Key Account Executive
2 weeks ago
Join The Secret Society: Where Innovation Meets Influence
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Are you ready to be part of something extraordinary? The Secret Society is not just a company; it's a dynamic force shaping the future of influencer marketing and beyond. With over 65,000 members and counting, we are the fastest-growing community in the region, with a global footprint that's expanding every day.
About Us: At The Secret Society, we're pioneers, trailblazers, and relentless innovators. Our collaborations span over 1,200 outlets across the Middle East and beyond, driving unparalleled success for our clients and partners. If you thrive in a fast-paced, cutting-edge environment that rewards excellence, then welcome to your new home.
The Role: Account Executive
As an Account Executive at The Secret Society, you'll be at the forefront of our mission to exceed client expectations and drive unparalleled results. You'll manage a diverse portfolio of clients, serving as their primary point of contact and strategic advisor. Your role is pivotal in ensuring that our clients maximize the potential of the TSS platform to achieve their business goals.
Responsibilities:
- Act as the lead point of contact for all client matters, ensuring exceptional service delivery.
- Understand and align with client objectives, providing tailored recommendations to support their success.
- Onboard and set up new clients, customizing account strategies for optimal efficiency and impact.
- Coach clients on platform usage and upsell additional features to meet their evolving needs.
- Monitor performance metrics and implement solutions to enhance account delivery.
- Oversee the daily operations of our dedicated support teams.
- Generate insightful executive reports to keep our leadership team informed.
Skills & Experience:
- Significant experience in Hospitality, Public Relations & Event Management, Marketing & Communication, Talent Recruitment, or Retail.
- Strong relationship-building skills with a knack for earning client trust.
- Analytical mindset to assess client needs and drive continuous improvement.
- Solution-driven approach to overcome operational challenges.
- Service-oriented mentality, committed to delivering top-notch support.
- Excellent communication and organizational skills.
- Fluent proficiency in English.
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