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Housekeeping Manager

2 months ago

Derby Derbyshire, United Kingdom Leicester Marriott Hotel Full time

We are recruiting for a HousekeepingManager to lead the team at the Marriott Hotel Leicester.


Learn more about the general tasks related to this opportunity below, as well as required skills.

The Role:

As Housekeeping Manager, you will find yourself right in the heart of things. You will lead the Housekeeping team which includes housekeepers, public area cleaners and linen room associates. A true roll up your sleeve role, you will do whatever it takes for your team to succeed and create a one of kind experience. When a guest walks into any of our rooms imagine that first look around they take. Followed by that sigh of relief because theyve arrived to their home away from home.You will be required to manage, train, and develop team members and work within budgeted guidelines.

You will be responsible for, but not limited to:

Manages the day to day housekeeping operation, ensuring procedures are adhered to and policies are followed

Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested

Inspect guest rooms to ensure they are ready for guests arrival prior to be handed back to front office

Deliver memorable guest experiences which support in driving Intent to recommend scores

Monitor and analyze guest satisfaction survey results to ensure these continually improve

Work alongside front office and maintenance teams to ensure rooms are ready for arrival

Report any maintenance issues in guest rooms or public areas

Ensue all guest complaints are resolved in a timely manor and logged correctly

Anticipate guest needs to deliver an above and beyond experience

Empowers employees to provide excellent customer service experiences

Prepare departmental rotas, ordering and payroll inline with budget

Maintains stock of guest room supplies, cleaning supplies and linen inline with hotel occupancy and budget

Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently

Assist other departments, wherever necessary and maintain good working relationships within the whole hotel

Recruit, train and develop front desk team members and support in developing our next housekeeping manager

Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:

You will have experience in a similar role or are a successful housekeeping senior supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

Perks you deserve:

Well support you in and out of the workplace by offering:

Free Access to the Leisure facilities, because your wellbeing is important

Discounted rounds of golf and use of the driving range

Free meals at work

Free uniform & dry-cleaning service

Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinemas and more

Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries

23 days holiday increasing with service as well as Bank Holidays

Annual Performance Review pay

Cycle to work scheme

Pension & Life Assurance

Employee Assistant Program

Comprehensive Training and Development program

Company Pension scheme, we match your contributions up to 6%

Private Medical Cover

This role offers and annual salary of £32,000 as well as an annual bonus plan allowing you to earn up to 20% of your salary.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability, age and veteran status, or any other basis covered under applicable law.


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