Bars & Shops Senior Manager

7 days ago

Skegness, United Kingdom Butlin's Full time
Description
Summary of Role Purpose

The Senior Manager for the Bars & Shops department will be responsible for the smooth planning and delivery of all our bars and shops across our resort. As part of the Resort Leadership Team, you will manage your budget closely, reducing waste, generating sales and managing payroll costs. You will also lead your team to ensure our bars and shops are always running at the best standards possible, and that our guests are happy with the experience – driving our NPS.  With a continuous improvement and growth mindset, you will always be focused on managing variable costs and improving guest experience.   You will be responsible for the execution of strategic plans and the day to day running as regards team, rotas and general activities along with brand standards and health and safety policies. 
This role will take ownership of the delivery of business strategy, ensuring it is reviewed and actions are taken to improve the guest experience, whilst setting clear goals and expectations for our team, nurturing the environment so that our team can perform to their very best.  
 Managing both the strategic plans and the day to day running as regards team, rotas, and general activities along with brand standards and health and safety policies. 

Key Responsibilities
We are seeking a dynamic professional to join our team, with a proven track record in driving brand profitability and enhancing guest experience. The ideal candidate will be responsible for improving Net Promoter Score (NPS) and Employee Net Promoter Score (ENPS), while also focusing on reducing labour turn over and effectively managing payroll budgets. 

Additionally, you will ensure high audit results, maintain robust Health & Safety standards, and take ownership of Profit & Loss (P&L) responsibilities.
  

About You
As a dedicated leader, you will oversee all Shops & Bars across our resort, with responsibility for managing KPIs related to costs, identifying business risks, and taking corrective action as needed.

The role includes managing department budgets, including stock, payroll, and replacement inventory, while ensuring our bars and shops consistently meet brand standards and guest expectations. 
 
You will proactively use guest feedback and data trends to enhance the guest experience, and ensure compliance with all relevant legislation, health and safety policies, and safe & secure training within your area. 
 
As the driving force behind central rostering, you’ll anticipate guest demand, align resources accordingly, and ensure rotas are issued three weeks in advance. You’ll inspire your team with strategies that engage, develop, and retain talent, fostering a culture of ownership and accountability in achieving departmental and business goals. 
 
Building strong relationships across the resort and with Butlins central support teams will be essential. You’ll also take ownership of the entire employee lifecycle, from onboarding to performance management, training, and HR processes, with a relentless focus on improving team retention through actionable feedback and strategic initiatives.

Key Knowledge, Experience & Qualifications
The ideal candidate will have proven experience in managing large teams to success, with a focus on maintaining high levels of guest experience and quality in fast-paced environments. 
 
Strong financial acumen is essential, including the ability to manage costs in line with budgets and effectively forecast and manage P&Ls. You should possess a high level of operational knowledge in retail/F&B and have a keen eye for detail to ensure the highest standards are upheld. 
 
Excellent communication skills at all levels, coupled with the ability to lead, motivate, and engage your team, particularly during periods of high demand, are crucial. The ability to manage multiple priorities and adapt quickly to changing requirements is also key to success in this role.
About Butlin'sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s

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