Customer Service Advisor

1 week ago

Bristol, United Kingdom Hargreaves Lansdown plc Full time
January start, and hybrid working available.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

We have a new position open for a Customer Service Representative to join our leading financial helpdesk, either in our Investment or Pension department.

You'll be the first point of contact for our 1.8 million clients and support them through inbound calls and written correspondence.

This is not a sales role.

You'll receive in-house training and work across the business to be able to help clients with complex operational, investment-based or pensions and retirement-based queries.

This role would suit someone who has experience in service-related roles, and who is looking to develop their professional career in Financial Services and Wealth Management.

This role is the first step to develop your career in a Bristol-based FTSE listed Wealth Management company.

You will join our tailored training programme that involves side-by-side coaching, interactive workshops on HL's products & services, the systems we use and much more.

Testimonial from Archie who has been recently promoted to Team Leader.

"I have benefited from both the in-house training as well as the encouragement and sponsorship of both the company and my managers to undertake external qualifications.

There is a clear progression path internally and resources are made easily available to plot your own career journey yourself.

One unexpected benefit is the ability to gain mentorship from another member of the company with great experience and tutorship that they are happy to share." Charlie who has been promoted to Head of Pension Helpdesk.

"Starting my career at HL's Helpdesk was a fantastic opportunity for me.

It allowed me to gain a comprehensive understanding of our business, products, clients, and the broader financial landscape.

The skills and knowledge I acquired during my time on the Helpdesk propelled my progress across various departments." Salary Starting salary from £24,610 full-time (37.5 hours), permanent contract What you'll be doing Your responsibilities for this role are: Helping clients make the most of their money and improve financial resilience for them and their families Solving client queries on HL's investments, products and services by phone, email or virtual chats Delivering a tailored, professional, empathetic, and outstanding level of service at every interaction Working collaboratively with other teams within the business and external companies Supporting the team's risk and control activities to ensure good client outcomes and risk management culture About you We invest in our teams
- we don't require you to have a background in financial services.

A successful candidate must: Possess a growth and learning mindset Be ambitious and resilient Thrive under pressure Be results driven, motived by performance We are looking someone who is able demonstrate ability in the following areas: Communication skills such as answering calls and responding to clients' emails Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines Have a collaborative approach to work, willing and able to work with other team members to complete tasks Organised approach with the ability to prioritise tasks and workload effectively Able to use MS office (Outlook, Word, Excel) Interview process In-person assessment centre including interview and tasks.

A great opportunity to visit our central office and see what it's like to work here.

Working Schedule This role is based in our Bristol head office, BS1 5HL.

The working hours we offer are Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, you will have a rota within these hours.

We support hybrid working once you have successfully completed your training and have passed your probation.

Why us? We're the UK's number 1 investment platform for private investors, based in Bristol.

For more than 40 years we've helped investors save and invest with confidence.

We believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos.

We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer? Annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme
- have a real stake in HL's future Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans
- including optical, dental, and outpatient care Helphand
- confidential support including mental health counselling and remote GP Wellhub
- unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce.

We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note, we are unable to provide employment sponsorship to candidates.

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Customer Service Advisor Vacancy - Bristol!** - ** £25,000 Basic Salary + Quarterly Bonus**: - ** Monday To Friday Working Hours ONLY - **No Weekends!**: - ** Automotive Office Working Environment - Unique Opportunity For Anyone With Previous Automotive Customer Service Experience**: - ** Must Be Customer **Focused** & Computer Literate**: - **...

  • Customer Service Advisor

    4 weeks ago

    Bristol, United Kingdom CV-Library Full time

    Red Recruitment is recruiting a Customer Service Advisor in Bristol City Centre to join our client, one of the largest providers of Financial Education and Well-Being support within the public sector. This is a great opportunity for those who are driven and want to start their career within this industry. This role will provide support to the network of...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom The Recruitment Group Full time

    We are working in partnership with a highly successful and well-respected client in Bristol, who are recruiting for a Customer Service Advisor to join their team. **Role: Customer Service Advisor** **Salary - £27,000 OTE** **Hours - Monday - Friday (8.00am - 4.30pm & 9.30am - 6.00pm) & 1 in 4 Saturdays** **Location - Bristol** **Benefits for a Customer...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Advisor** **Location: Central Bristol** **Start Date: ASAP** **Working Hours: Monday - Friday, 8.30am - 5.00pm** **Pay Rate: £10.82ph** **Commit for a minimum of 3 Months** We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a temporary...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Customer Service Advisor in Bristol City Centre to join our client, one of the largest providers of Financial Education and Well-Being support within the public sector.This is a great opportunity for those who are driven and want to start their career within this industry. This role will provide support to the network of...

  • Customer Service Advisor

    4 months ago

    Bristol, United Kingdom Nisbets Full time

    Customer Service Advisor#CContactcentre Working in the Nisbets Contact Centre is fun, fast and rewarding. As our Customer Service Advisor you will handle a broad range of calls from customers so the work is varied and challenging, but we give you all the training and support you need to be successful. In fact we have won various awards including Best Contact...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Babcock International Full time

    **Customer Service Advisor**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Job Title: Customer Service Advisor** **Location: Bristol, Avon + Hybrid Working Arrangements** **Compensation: £22,878 + Benefits** **Role Type: Full time / Permanent** **Role ID: SF54858** At Babcock we’re working to create a safe and secure world, together, and...

  • Mortgage Advisor

    4 days ago

    Bristol, United Kingdom Online Mortgage Advisor Full time

    SELF EMPLOYED MORTGAGE & PROTECTION ADVISORS - ALL ENQUIRIES PROVIDED !Become an industry recognised expert | Quality targeted enquiries (web & phone) | Full admin providedOnline Mortgage Advisor are one of the biggest and best Mortgage enquiry generators in the UK. We are now establishing and growing a world class brokerage. We believe the best advice comes...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Wisteria Talent Full time

    We are currently partnering with a franchised dealership in East Bristol, to find a highly motivated and customer-focused Service Advisor to join their team. If you are passionate about cars and providing exceptional customer service, this is the perfect opportunity for you to excel in a dynamic and thriving environment. **The role**: As a Service Advisor,...

  • Customer Service Advisors

    4 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    We are looking for Exceptional Customer Service Advisors for a brand new Temporary Role.Are you known for your outstanding customer service skills? Do you thrive in environments where your dedication to customer satisfaction is valued and rewarded? Look no further! We're seeking enthusiastic Customer Service Advisors to join our team on a temporary basis,...

  • Customer Service Advisor

    2 months ago

    Bristol, United Kingdom Pertemps Full time

    4 Week Temporary Assignment Central BristolPosition: Customer Service AdvisorStart Date: ASAPWorking Hours: Monday - Friday, 8:30 am - 5:00 pmPay Rate: £11.44phCommitment: Temporary 4 weeks this could be extendedAbout the Role:Exciting opportunity alert! We're seeking dynamic Customer Service Advisors to join our client's team in Central Bristol.. As a...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary**:£25,200 **Hours**:40 hours per week **Shifts**: Monday to Friday 07:00 am untill 11:00pm, Saturday & Sunday 07:00am-07:00pm ( 1 weekend in 4) **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0433133031 Applicants **£14 Per Hour** - Full Time**Temporary** **Bristol, Bristol** **Customer Service And Call Centre** **Job Description**: **We are looking for Exceptional Customer Service Advisors for a brand new Temporary Role.** Are you known for your outstanding customer service skills? Do you thrive in...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Auxillis Full time

    **Position**:Customer Service Advisor **Salary**: £24,687k pa Per Annum **Weekly Hours**: 42.5 Hours Per Week **Location**:BS31 2ED **We’re here to keep people moving, that’s what we do.** As a **Customer Service Advisor**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Crooton Full time

    **Customer Renewals Advisor** **Location - Bristol** **Salary - £25,585 with an OTE of up to £32,000** **Hours - 35 hours per week/ Monday to Friday between the hours of 08:00-1900 and alternative weekends between the hours of 09:00-17:00** Crooton has an existing opportunity for a **Customer Renewals Advisor in Bristol**, to join our clients in their...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom TD Recruitment Full time

    TD Recruitment is looking for a Customer Service Advisor for our client who is a fast growing waste management business based in South Bristol and is looking for a customer service advisor to join the growing team. They have the largest recycling plant in the South West and provides total waste management services. The role is to join the fast paced waste...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom CV-Library Full time

    TD Recruitment is looking for a Customer Service Advisor for our client who is a fast growing waste management business based in South Bristol and is looking for a customer service advisor to join the growing team. They have the largest recycling plant in the South West and provides total waste management services. The role is to join the fast paced waste...

  • Customer Service Advisor

    6 months ago

    Bristol, United Kingdom Auxillis Full time

    **Position**:Customer Service Advisor **Salary**: £24,684k pa Per Annum **Weekly Hours**: 42.5 Hours Per Week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Advisor**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them...

  • Customer Service Advisor

    3 months ago

    Bristol, United Kingdom Interaction - York Full time

    Customer Service Advisor£14.09 per hourMonday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance)Office-based in Bradley Stoke (BS32)We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK's leading name in the...