Digital Business Analyst

1 month ago

London, United Kingdom CMS Distribution Full time
The ideal candidate will come with a strong background in Business Analysis and a track record of delivering business change across Digital platforms such as eCommerce, CRM and CMS. Practical experience in Agile / Kanban is essential in fostering collaboration between Digital, Operations IT and the wider business.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
In addition to the BA skillset we are looking for an individual with technical know-how, which is this not a development role, some previous Magento development exposure would beneficial.
Role Responsibilities
Provide a bridge role between IT teams and the business, communicating and translating business operational requirements into technical solutions
Deliver integrated technical solutions to address business problems and requirements
Produce conceptual high-level designs that are aligned to business processes
Define and gather requirements and undertake data analysis and data modelling activities
Define functional specifications including creation of user stories
Work with 3rd Parties/Vendors to ensure technical solutions are completed within project timeline, quality standards and requirements
Co-ordinate and support User Acceptance Testing with Business Key Users
Maintain ownership of the functional and non-functional requirements throughout the project lifecycle process
Collaborate with the Development Manager to manage the development backlog Participate on the Change Advisory Board (CAB) and Architecture Review Board (ARB)
Additional Responsibilities
Skills & Personal Attributes
Practical experience in successfully working within IT projects from inception to delivery utilising a mix of internal and external resources
Operational background in a multi-channel business in a distribution or supply chain, FMCG or similar organisation
Functional end to end experience across eCommerce, Commercial, Supply Chain and Customer Service, with a solid understanding of B2B and B2C processes together with the financial relationships relating to each function
Solid knowledge of interfaces and interactions between core internal applications (eCommerce Platform & ERP) and external partners (EDI, web services)
Experience of defining, documenting and delivering system integration as part of process reengineering and change programmes
Experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy
Practical experience of working with multiple technology platforms and applications with a broad spectrum of knowledge across projects, solutions and services
Experienced in sustaining strong working relationships with business stakeholders and the IT Development Team
Practical experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies * Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture
Ability to work autonomously and to plan and organise own and peer workloads and work within challenging deadlines
Hands-on experience of outsourcing and 3rd party collaborative working
A strong understanding of applications such as:
Essential:
Technical skills
Hand on attitude
eCommerce (Magento 2 preferred)
ERP experience (SAP)
Payment service providers (PSP)
Agile and Waterfall
Preferred:
Integration (SAP/MuleSoft/Jitterbug)
CRM experience (SAP/Hubspot)
CMS/PIM Systems
BI/Analytics Solutions
Supply Chain / FMCG / eCommerce industry experience
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

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