Service Technician

3 weeks ago

Exeter, United Kingdom South West Water Full time
Are you looking for a hands-on role where no two days at work are the same? Do you want to work for the South West's largest employer?

We currently have a Service Technician position available for a motivated individual to join our Control Room based team in Exeter. Joining us on a full time, permanent basis, you will receive a competitive salary of £29k per annum inclusive of a shift working supplement along with other company benefits.

Please note, you must be available to work on a 24/7 shift pattern with a flexible approach 365 days a year. Shifts are six days on with four days off as per the following:

Morning: 06:00 – 14:00
Afternoon: 14:00 – 22:00
Night: 22:00 – 06:00

About the role:
As our Service Technician, you’ll have responsibility for handling and interrogating alarms coming from our drinking water & wastewater networks, monitoring the welfare of our field staff, handling contacts from the emergency services, whilst ultimately providing a fantastic service to our stakeholders and customers.
What you'll be doing:
Managing and triaging site alarms through the use of the company alarm handling system, and field lone worker alerts in accordance with company policy
Analysing data and trend information on the alarm handling system
Raising jobs and passing to operators or field depots
Logging operators on and off our sites via phone contact
Handling contacts from the Emergency Services and Environment Agency, logging information and taking necessary action
Developing and maintaining team relations with other staff, Managers and Stakeholders
Communicating clearly with our stakeholders and other team members, giving detailed shift handovers
Handling customer contacts out of hours from 10pm-7am
Prioritising workloads and handling high volumes at peak times
Providing support to the Alarm Team Manager through participation in tasks additional to daily duties
What we are looking for:
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
Experience of prioritising workloads
Geographical knowledge of the South West
The ability to interrogate and analyse information
Resilience and the ability to stay calm when under pressure
Experience of working in an office type environment
Awareness of the need to comply with agreed business processes
Experience of handling high call/work volumes
Excellent verbal and written communication skills with the ability to communicate at all levels
Experience of data handling and investigation
IT literate – Microsoft Office and in-house company bespoke systems
The ability to work under own initiative and as part of a team
What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more
Closing Date: Thursday 30th May 2024

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

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