Customer Service Advisor

5 days ago

Bury St, Suffolk, United Kingdom Drax Full time
Customer Service Advisor 
Permanent
Location – Ipswich – 3 days per week in office
Salary - £24,300 – £26,000 (dependant on experience)

All successful applications will be invited to an
assessment centre for this vacancy, Thursday 8th May.

Who we are:
We're not just talking about making a difference, we're
making it happen. We generate dispatchable, renewable power and create stable
energy in an uncertain world. Building on our proud heritage, we have ambition
to become the global leader in sustainable biomass and carbon removals.

You'll be joining our teams of practical doers, future
thinkers and business champions. We're enabling a zero carbon, lower cost
energy future for all, and working hard to decarbonise the planet for
generations to come.

About the role
You'll be a first point of contact for our customers, both
responding to queries and proactively managing their accounts. You'll build
some fantastic relationships and feel a real sense of achievement from your
work.

As a trusted advisor, you'll cover the end-to-end customer lifecycle. That
means everything from making welcome calls, to resolving issues and dealing
with invoicing and payments.

We're steered by our values, and the work you'll do is important. We'll empower
and encourage you to make informed decisions and to do the right thing. We love
working at pace, so you'll get a real buzz from being part of our team. Boredom
is not an option

There's plenty of opportunity for development and a huge amount to gain
professionally and personally, working as part of Drax Energy Solutions. We
love to promote from within, and we're proud of our positive working
environment in which support and reward are key.

Who we're looking for:

You don't need to have worked in customer services before
(but great if you have) – what's more important to us is that you've got a
natural desire to give create a great experience for people. You'll want to
make a difference, you'll want to resolve issues, and you'll want to exceed
expectation.

It's likely you'll enjoy taking ownership of things – you
love getting the job done You're proactive, organised, and adaptable – a self-starter
and a great team player.

And it goes without saying you'll be a strong communicator
and relationship builder.

Rewards and benefits:
As you help us to shape the future, we've shaped our rewards
and benefits to help you thrive and support
your lifestyle. If successful in this role, you'll get:
·       A discretionary
bonus depending on company performance
·       Private
Healthcare with Vitality
·       SAYE (Sharesave):
discretionary scheme from time to time
·       Personal accident
cover
·       Group personal
pension plan where we'll pay up to 10%
·       Holiday 25 days
plus bank holidays
·       Reimbursement of
the cost of your annual membership of one relevant and appropriate professional
body

We're committed to making a tangible impact on the climate
challenge we all face. Drax is where your individual purpose can work alongside
your career drive. We work as part of a team that shares a passion for doing
what's right for the future. With Drax you can shape your career and a future
for generations to come.
Together, we make it happen.

At Drax, we're committed to fostering an environment where
everyone feels valued and respected, regardless of their role. To make this a
reality, we actively work to better represent the communities we operate in,
foster inclusion, and establish fair processes. Through these actions, we build
the trust needed for all colleagues at Drax to contribute their perspectives
and talents, no matter their background. Find out more about our approach here.
Talk to us about flexible working

How to apply:
Think this role's for you? Click the 'apply now' button to
begin your Drax journey.
If you want to find out more about Drax, check out our
LinkedIn page to see our latest news.
We understand that you may have some additional questions
about the role. If you'd like to have a confidential chat to discuss the role
in more detail, please email careers@drax.com

#LI-HYBRID

 

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