Client Manager

2 weeks ago

London, United Kingdom eFinancialCareers Full time

 

Key Responsibilities 

  • Being the primary contact for Japan on specific clients, helping resolve queries and ensuring seamless client service delivery across global locations. Working with London based teams such as Investment, Stewardship and Operational Teams to enable best in class client service to our Japan clients either directly, or via Japan regional office
  • Checking accuracy and overseeing delivery of Investment reports, data requests and ESG reporting - ensuring accuracy and timeliness of tasks which is vital for both the retention and growth of the Japanese client base
  • Attending and where required hosting UK based Sales pitches, Portfolio review meetings and due diligence meetings
  • Supporting sales activity in London in partnership with Tokyo for Japan clients/targets based in London
  • Developing and maintain relationship management and business development skills
  • Providing high level technical support on Investment/Product and Operational queries, demonstrating an understanding of a client’s decision-making process and long-term objectives
  • Preparing Business Development materials
  • Maintaining excellent working relationships with key business areas.
  • Overseeing the production of legal documentation and on-boarding activities relevant to the clients investment strategy.
  • Providing cover to the Asia Team and Asian clients as above in times of Asia Client Director/Client Manager absence
  • Developing, maintaining and regularly reviewing processes and procedural documents to enable robust and controlled growth

 

Qualifications

  • Fluent Japanese language skills are required 
  • Investment knowledge or understanding 
  • Strong interpersonal skills
  • Excellent communication skills
  • Knowledge of current investment market and economic issues
  • Experience preparing client pitch packs and business development materials preferred but not essential
  • Well organised with some project management skills
  • Understanding of client on-boarding, client change and how asset manager/custodian relationships work
  • Experience providing an exceptional level of client service or support
  • Experience working with clients
  • Strong workflow management
  • Highly team-orientated

 

 

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