Service Fulfilment Operations Technician

4 weeks ago

Reading, Reading, United Kingdom IKEA Full time
Service Fulfilment Operations Technician (Reading) - Reading

\\\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\\\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.\\\"

Employment Type: Full Time, nullDepartment: Remote Resolutions AreaNumber of Positions: 1IKEA Reading is looking to welcome a new Kitchen & Bedroom Measurement Technician to their growing team, in IKEA we call this a Service Fulfilment Operations Technician. Based from the Reading unit, you will travel to customers\\\' homes to provide a measuring service and act as the first point of contact for customers in their kitchens, bedroom or home planning journey. Whilst this is a field based role, when not out on visits you will work in the store, liaising and building relationships with the store team and continuing to build product and planning knowledge.WHAT WE OFFER
• The Start Date of employment will be: February 2025
• This role offers a starting salary of £28,420 per annum, based on competence & experience.
• Travel support will be provided and discussed at interview.
• 39 Hours per week, 5 shifts per week, alternate weekends, working hours will support the needs of the business.
• We can discuss flexibility to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family\\\'s everyday needs.
• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Family-friendly policies - At IKEA, we're happy to do our part in making childcare experience as easy as possible. How? By offering you enhanced statutory benefits for maternity, paternity, shared and adoption leave as well as supporting co-workers through fertility treatment...as well so much more YOU\\\'LL NEED TO HAVE
• Great understanding of the customer needs, demands, and expectations in the kitchen planning market and kitchen design principles.
• Can demonstrate knowledge of relevant IT systems / solutions / measurement tools within the kitchen planning service.
• Experience in using CAD or planner software is beneficial, however this will form part of your training package.
• Highly organised, detail orientated and flexible with strong multitasking abilities, capable of working independently whilst anticipating future needs.
• Excellent verbal and written communication skills.
• Own car,
• A car owner, due to Health and Safety regulations, applicants are required to be at least 19 years of age and have held a valid and clean driver\\\'s license (Category B) for at least 24 months. WHAT YOU\\\'LL BE DOING DAY TO DAY
• Review the existing kitchen layout and check against customers' needs and expectations, ensuring all fundamental changes are noted.
• Accurately measure, interpret, and draw out installation space and upload the data promptly, within the IKEA processes and systems.
• Review appliance locations and new appliances to ensure they will fit, draw plumbing, gas, and electric line information on diagrams, noting and confirming any changes with the customer.
• Responsible to capture and feedback on any home defects to ensure future inclusion of any design requirements.
• Share and promote the installation journey and ensure proper handover and documentation is uploaded to support the Kitchen planner & plan.
• Review all project paperwork required and system access and obtain needed signatures from the customer.
• Support with ad-hoc customer visits during and post installation as required.
• Actively use approved personal safety system (i.e. People Safe) to ensure safety while visiting customers\\\' home.
• Ensure we offer the customer the best possible Lead Time for a Measuring Appointment.
• Communicate effectively with Key Stakeholders in the Kitchen sales & design process.
• Working in the store when not out on visits, liaising and building relationships with the store team and continuing to build product and planning knowledge. WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV and cover letter with your application so we can get to know you better.
• Shortlisted candidates will have a pre-screening call where we can get to know you a little and answer any initial questions about the role.
• Second stage candidates will be invited by email to attend either face to face interview or virtual interview, this will be location dependent.We understand not everyone will be successful, but we promise to keep you informed either way.Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
• Medical questionnaire
• Criminal History
• Driving RecordsFor any advice or support, email and I will be happy to help

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