Customer Experience Team Member, Playhouse Theatre, Northumberland Avenue

3 weeks ago

London, Greater London, United Kingdom Ambassador Theatre Group Full time

Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Are you great with customers, but looking for something a little bit different? We're looking for customer-focused staff who'd like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it's a night out with friends for a special birthday or a family's first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again

As part of our Customer Experience Team you'll make this happen. The charismatic and welcoming face of the company, you'll offer the highest standards of customer service and care. You'll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.  You do need to be aged 18+ for this position. 

Working at the Kit Kat Club at the Playhouse Theatre is a unique and vibrant experience, immersed in the rich history and cultural significance of this iconic venue. The atmosphere is infused with the echoes of legendary performances, from George Bernard Shaw\\\'s debut to live concerts by iconic bands like Pink Floyd and The Beatles. The recent refurbishment in November 2021 adds a modern touch, creating a dynamic environment for the current production of Cabaret. The intimate setting with a seating capacity of 592 fosters a close connection between performers and the audience. Employees get to contribute to the ongoing legacy of the Playhouse Theatre, playing a role in maintaining its charm and ensuring a memorable experience for visitors. The blend of historical resonance and contemporary energy makes working at the Kit Kat Club a truly special and rewarding endeavour in the heart of London\\\'s West End.

We have a number of 32 hour contracts available at this time, working evening performances Monday-Saturday with matinee shows on both Wednesday and Saturday. Key to delivering the producer\\\'s vision of an immersive club experience, you\\\'ll serve and support our customers through bar and table service, welcoming and directing audiences and making proactive sales at various points throughout the club, all while playing your part in maintaining the world of Cabaret.

We offer the following benefits for our Customer Experience Team Members :

  • myStrength Mental Wellbeing App
  • WeCare Support Services
  • Theatre Tickets (Subject to Availability)
  • ATG+ Card
  • Staff Discounts
  • Pension
  • Access to ToothFairy - Dental access and guidance from home

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk  and careers.atg.co.uk 

Salary: £13.56 per hourClosing Date: 2025-03-21

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