Outbound Telephone Sales Team Manager
1 week ago
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern: Full time, 37.5 hours per week, Monday to Friday between 9am and 6pm with an early finish of 2.Collaborating with the Sales Manager to identify training and coaching needs within your team. As a group devise appropriate training plans, ensuring implementation and monitoring progress.
Managing team HR issues including absence, performance reviews, succession planning and all conduct and capability issues, ensuring a fair and consistent approach.
Management and development of your team through motivation and effective skills development.
Working with agents to ensure quality levels are maintained and addressed.
Building sound working relationships across all departments.
Becoming a key part of the wider sales management team and sharing best practice.
Previous experience in managing a high performing sales team within an FCA regulated environment.
Experience in managing performance, behavioural and absence issues to successful resolution.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
Competitive annual salary of up to £48,000 dependent on experience.
Annual company & performance-based bonus.
On target annual performance bonus of up to 15% on achievement of sales and customer KPIs.
Contributory pension scheme (up to 12% employer contributions).
Life Assurance (up to 10 x annual salary).
28 days annual leave plus Bank Holidays.
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
AXA employee discounts.
If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge.
#LI-Hybrid #FeelgoodHealth
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
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