UK Presales Engineer

4 days ago

London, Greater London, United Kingdom VIVOTEK EU Full time

Company Description

VIVOTEK Inc. (TAIEX: 3454) is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company's expansive technological capabilities in image and audio, system integrators count on VIVOTEK to address end users' needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. Founded in Taiwan in 2000, VIVOTEK has formed strategic alliances worldwide, and works with over 180 authorized distributors across more than 100 countries, with regional offices in the U.S., the Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Description

You will be responsible for successful implementation of our projects for CCTV market in EMEA region. Sometimes you will need only to help our distributors and system integrators with technical inquires. Often you will take over complex customization specifications (including hardware and software) and manage that all involved parties have the same understanding and project expectations. As project owner for surveillance and AI components you will help to succeed our customers and make the world safer and more reliable.

Frequent travels through EMEA will be necessary. One of the most important countries for this position to support is UK.

Location

  • UK.
  • Hybrid. Short term, working at home. Mid-term: hybrid.

Why to work as a Presales Engineer/Project Manager for VIVOTEK?

  • Make a real difference and work on the most interesting projects and use cases the video security world has to offer.
  • Learn: We offer a proven training program to learn all necessary technical knowledge to get you on track. Furthermore, learn about the newest trends in the video security market - it is no coincidence that we are one of the pioneers when it comes to video analytics on edge
  • Teamwork: We are a team As a Presales Engineer you are part of a dynamic and motivated team. Not everything is successful - we win (and sometimes we lose) together
  • Flexibility: Possibility to work at home on few days per week.
  • Stability: We are looking forward to work and grow with you together step by step

Some of the main responsibilities:

  • Manage projects closely, focus on solving all technical difficulties from beginning to the closure.
  • Handle presales & post-sales (1st tier) technical inquiries from customers (Distributors and Key accounts).
  • Help them achieve optimal project solution by providing technical assistance and system level designs.
  • Customer visits, roadshows, exhibitions to promote VIVOTEK Solutions to our existing and potential customers (distributors/system integrators/end users).
  • Onsite support of proof-of-concept demonstration and engage in actual site surveys.
  • Troubleshooting (remote & onsite).
  • Work as a team with our EMEA sales and be the bridge between the HQ technical persons (2nd Tier) and the customers.
  • Assist in the integration of our products into 3rd party partner's systems.
  • Provide Technical trainings targeted at distributor's engineers and system integrators.
  • Hands on test and develop sales kit for latest products and technology.

Minimum Necessary Qualifications

(if you do not comply with these 3 qualifications please do not apply, we will not consider any candidate without these 3 qualifications)

  1. Bachelor degree or above, majored in computer, electronics, communications, information engineering or equivalent
  2. More than 3 years of experience in Presales/Field Application Engineer/Technical Support in Security Video Surveillance market (IP camera manufacturers preferred).
  3. (Must have) English language – at least native level at reading, writing and oral

Value added Qualifications

  • Be proactive in work and have excellent team spirit, communication and expression skills, good logical thinking and self-learning ability.
  • Highly independent and be able to prioritize and choose logically the projects to maximize revenue.
  • Experience with Confluence, Zendesk Support, Microsoft Dynamic CRM is a plus
  • (big plus) Any other European language is a plus – Proficiency level at reading, writing and oral

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