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Concierge Officer
3 months ago
The opportunity to work for a well established company in the Birmingham area has become available for a Concierge Officer on a part time basis. This role is offering a long term temporary contract with great public transport links and the opportunity to positively impact your local community. Concierge OfficerMonday to Sunday / Shift work3 days a week (days/ nights) with overtime availableBirmingham (B19)Temporary - 9 months As a Concierge Officer, your main responsibilities will be:To support residents living at our schemes in line with standards, policies and proceduresTo deliver consistent and reliable customer service, which meets and wherever possible exceeds customer expectationsTo identify and resolve any customer problem or complaints in a positive mannerTo work with internal and external partners to maintain high levels of customer satisfaction To support the team to create sustainable tenancies and communities To respond to any emergency occurring in the blocks/ perimetersTo provide a security service and caretaking serviceTo be successful as a Concierge Officer, you will need:Good written and oral skillsMinor handyman skills would be idealGood knowledge of buildings and building servicesExcellent customer serviceExperience as a Tenancy support, estate officer, scheme assistant, scheme manager or resident support officerYou must be able to work flexibly between Monday to Sunday, days and nights. If you are interested in this Concierge Officer role, please apply directly to this advert or call (phone number removed) for more information