Debt Recovery Collections
7 days ago
Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph
Why join this opportunity?
This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances. Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions.
Role Details:
Location: Leamington SpaContract: Temporary, OngoingWorking Hours: Full-time, Monday to Friday (office-based, 5 days a week) Salary: Up to £14ph
Your role in a nutshell:
- Customer-focused interactions: Manage inbound and outbound communications via the dialler system, supporting pre-litigation and litigation processes.
- Negotiation & assessment: Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable.
- Compliance-driven work: Adhere strictly to regulatory guidelines and company compliance policies.
- Problem-solving mindset: Use your expertise to ask open questions and challenge information where necessary.
- Complaint handling: Act as the first point of contact for customer complaints, recording details with precision.
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