In Bound Sales

2 weeks ago

Cardiff, United Kingdom Ritz Recruitment Ltd Full time

My client are a travel insurance broker that provides insurance to customers with medical conditions, often in older age groups. They prioritise service to their customers, allowing them to travel regardless of their age, destination, or medical condition. The company has received multiple awards over the years, including the Customer Care Award and Brand Management Award in the 2021 British Insurance Awards.

They are recruiting for a motivated Inbound Sales agent to join their specialist team of Inbound Sales Consultants. The role consists of managing inbound calls selling travel insurance to our niche market customers. Having recently revitalised their commission scheme to include a quarterly bonus of up to £3,500. This is in addition to the monthly commission scheme.

Main responsibilities:

  • To effectively handle inbound sales calls from customers wishing to purchase medical travel insurance.
  • To achieve personal sales and performance targets, contributing to the Company’s overall objectives.
  • To Identify customers’ needs and upsell policies to maximise sales opportunities.
  • To manage sensitive data in line with our Data Protection Policy and maintain customer records to ensure our data integrity.
  • To manage outbound renewal calls for existing customers as and when required by the business.
  • To work within our regulatory framework delivering a Gold standard customer contact as defined by our Quality Assurance Programme.

To be considered for this role, you must:

  • Enjoy working with and being challenged by sales targets.
  • Have previous experience in a sales role with proven levels of success is preferrable.
  • Experience in a regulated industry would be a plus.
  • Ability to discuss sensitive topics.
  • Strong IT literacy skills.
  • Strong listening skills.
  • Excellent communication skills, both written and verbal is essential.
  • Professional telephone manner is essential.
  • Flexible from time to time as you may have to travel to an alternative location for training/meeting purposes.

What they provide:

They will provide you with a laptop, personal headset, and E- writer.  The laptop will be preinstalled with the necessary software and applications that are required.

The Contact Centre is open during the following hours:

8.30am – 8pm Monday to Friday

9am – 5pm Saturday

10am – 5pm Sunday

10am-4pm Bank Holidays

This is a fantastic opportunity to join this company with ambitious growth plans, who encourage their staff to develop their skillsets and look to help grow the organisation.

If this role sounds ideal and you would like to know more about my award-winning client, please email me.

Ritz Rec (Emp Agy)

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