NightHawk® Allocation Coordinator

Job description Salary: 20274.27 p/a dependent on experiencePlus access to annual bonusShift Pattern:16:45pm -00:45am and 00:30am - 08:30am8 hours shifts; 8-week rolling rota 4 on 4 off - This is a 12 Month Fixed term contractRemote with work in office (Hastings East Sussex)every 8/9 weeksJob role:This is an exciting time to join the UKs largest private healthcare telemedicine company based in Hastings East Sussex who are expanding their NightHawk team due to organic growth.Joining a dynamic team Serving as a conduit between clients and reporters this logistical role is crucial to the delivery of Medicas Acute Service Lines.Key responsibilities: Delivery of our NightHawk service to provide a best-in-class service to all keystakeholders including clients reporting radiologists and patients Monitoring notification systems and tools; acting based upon observations sothat exams are reported within SLA Communicating professionally and effectively with radiographers reporters andreferrers Working with the NightHawk Team Leader to develop and grow the services Supporting the NightHawk Team Leader in safeguarding reporting resource Work closely with the Workflow Team to resolve reporting workflow issues Understand and take ownership of shift specific tasks and assist team memberswhen needed Weekday Bank holiday cover to maintain the running of the services To diffuse and when required escalate client complaints through appropriatechannelsThe role: Allocating exams to reporters ensuring distribution is fair and that any highpriority patients are prioritised Monitoring the Unmatched tab on the portal and match to incoming or createproxy tickets Notifying reporters when they are allocated a stroke/ Thrombolysis or MajorTrauma patient Identify and resolve any duplicate communications In the event of service failure liaise with the Team Leader on shift Responsible for all Urgent Call backs Making sure reporters have what they need to prevent scans from breaching Monitoring scans due to breach and actioning appropriately to prevent breaches Ensure all breach reasons are added correctly to communications In the event of service failure liaise with the Team Leader on shift Monitoring our system for any expected work followed up with a further processWho we are:Medica is the UKs largest telemedicine provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing there has never been a better time to get involved.We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.We celebrate difference and encourage everyone to be themselves at work. Join us todayJob requirementsEssential: Customer Service experience Strong written and verbal communication skills Strong administration skills and IT literacy Evidence of working in a fast-paced environment High level of accuracy and attention to detail Data entry/clerical experience Understand and embrace the need for continual improvementCore benefits for you: Flexible and hybrid working A company culture that promotes work life balance Commitment from employers to continued learning and development Access to Employee Assistance Programme Annual bonus Enhanced holiday allowance bank holidays Group life assurance Pension Social events Sick pay Cycle to work scheme Access to free and regular personal development & wellbeing eventsWe request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.All doneYour application has been successfully submittedOther jobsRequired Experience:IC Key Skills Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation Employment Type : Part-Time Experience: years Vacancy: 1