IT Intern – Onsite Support

2 months ago

London, United Kingdom SLB Full time

Target Start Date: October 2024


Duration: 6-12 months



About Us:


We are a global technology company, driving energy innovation for a balanced planet.


At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.


Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.



Job Responsibilities:


The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.


  • Provide second-line investigation and diagnosis
  • Resolve and close incidents and service requests as per IT procedures and allocated timelines
  • Escalate unresolved incidents and service requests within agreed timescales
  • Log incident and service request details per IT procedures
  • Communicate with customer regarding incident progress
  • Ensure tickets are updated at all times until issues are resolved
  • Conduct regular asset audit and maintain the asset management system
  • Deliver location assigned projects within the agreed timeline
  • Maintain meetings rooms IT equipment on healthy status
  • Assist location administrators with IT orders
  • Comply with Quality, Health, Safety and Environment policies and IT policies
  • Liaise with customers, other IT support groups and third-party providers when necessary
  • Perform staging of PCs



Competencies:


  • Leading by example: Strongly protects and acts as guardian to our Values, Policies and HR Principles and encourages employees to do the same.
  • Visible and accessible: Is visible, approachable and available to all employees.
  • Results oriented: Delivers the right thing, on time, with quality and accuracy.
  • Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards.
  • Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure.
  • Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality.



Qualifications:


Studying towards or has already completed a Bs in IT related degree


  • Work with colleagues internally to help solve their technology challenges
  • Help connect our colleagues to their customers
  • Be on a development program that helps you build the skills and earn industry qualifications
  • Problem solver with the capacity to engage positively with others
  • Very good interpersonal and communication skills
  • Knowledge of telecommunications and networking principles relating to LAN and WAN technologies
  • Ability to acquire basic knowledge of terms and concepts associated with oilfield rigs and the Business Lines Operations
  • Ability to develop strong understanding of the standard Desktop Services setup
  • Ability to familiarize with the current Desktop and Network challenges and opportunities
  • Skilled at evaluating options and recommending solutions within the framework of the IT standards
  • Knowledge of conflict management styles or skilled at managing and transforming a situation into a resolution
  • Ability to work collaboratively with various IT teams and providers both internal and external
  • Ability to understand provider’s Schlumberger PO & non-PO processes and the internal recharge mechanism




SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

  • Onsite IT Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Air IT Full time

    About the RoleWe are seeking a highly skilled Onsite IT Support Engineer to join our team at Air IT. As a key member of our operations team, you will be responsible for delivering exceptional IT support services to our clients, ensuring their systems run smoothly and efficiently.Key ResponsibilitiesProvide technical support and troubleshooting for IT systems...

  • Onsite IT Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Air IT Full time

    About the RoleWe are seeking a highly skilled Onsite IT Support Engineer to join our team at Air IT. As a key member of our operations team, you will be responsible for delivering exceptional IT support services to our clients, ensuring their systems run smoothly and efficiently.Key ResponsibilitiesProvide technical support and troubleshooting for IT systems...

  • Onsite IT Support Specialist

    7 days ago

    London, Greater London, United Kingdom Air IT Full time

    Job Title: Onsite IT Support SpecialistLocation: Twickenham and GuildfordReporting to: Onsite ManagerAt Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology. We're a leading Managed Service Provider (MSP) with a nationwide presence and a trophy case full of awards for our innovation,...

  • Onsite IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Air IT Full time

    Job Title: Onsite IT Support SpecialistLocation: Twickenham and GuildfordReporting to: Onsite ManagerAir IT is seeking a skilled Onsite IT Support Specialist to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients, ensuring their IT systems run smoothly and efficiently.Purpose:To deliver onsite...

  • Onsite IT Support Specialist

    1 week ago

    London, Greater London, United Kingdom Air IT Full time

    Job Title: Onsite IT Support SpecialistLocation: Twickenham and GuildfordReporting to: Onsite ManagerAt Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology. As an Onsite IT Support Specialist, you'll be the friendly face of Air IT, providing top-notch support and ensuring our...

  • IT Intern – Onsite Support

    2 months ago

    London Area, United Kingdom SLB Full time

    Target Start Date: October 2024 Duration: 6-12 months About Us:We are a global technology company, driving energy innovation for a balanced planet.At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing...

  • IT Intern – Onsite Support

    1 month ago

    London Area, United Kingdom SLB Full time

    Target Start Date: October 2024 Duration: 6-12 months About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest...

  • IT Intern – Onsite Support

    1 month ago

    London Area, United Kingdom SLB Full time

    Target Start Date: October 2024 Duration: 6-12 months About Us:We are a global technology company, driving energy innovation for a balanced planet.At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing...

  • Onsite IT Support Specialist

    1 week ago

    London, Greater London, United Kingdom Air IT Full time

    About the Role:We are seeking a skilled Onsite IT Support Specialist to join our team at Air IT. As an Onsite IT Support Specialist, you will be responsible for providing technical support to our clients located in Twickenham and Guildford.Key Responsibilities:Resolve client issues and provide technical assistance to clients on siteInstall, maintain and...

  • Onsite IT Support Engineer

    3 months ago

    London, United Kingdom Air IT Full time

    Are you ready to embark on an exciting journey with a leading Managed Service Provider (MSP)? Look no further! At Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology. Since our inception in 2005, we've soared to new heights, bringing together nine top-tier companies under one roof....

  • Onsite IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Air IT Full time

    About the RoleWe are seeking a highly skilled Onsite IT Support Engineer to join our team at Air IT. As a key member of our operations, you will be responsible for delivering exceptional support services to our clients, ensuring their IT systems run smoothly and efficiently.Key ResponsibilitiesProvide technical support and troubleshooting for IT systems and...

  • Onsite IT Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Air IT Full time

    About the RoleWe are seeking a highly skilled Onsite IT Support Engineer to join our team at Air IT. As a key member of our operations, you will be responsible for delivering exceptional support services to our clients, ensuring their IT systems run smoothly and efficiently.Key ResponsibilitiesProvide technical support and troubleshooting for IT systems and...

  • Onsite Technical Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the roleWe are seeking a skilled Onsite Service Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As an Onsite Engineer, you will be responsible for delivering exceptional technical support and services to our clients, working closely with our internal teams to ensure seamless service...

  • Onsite Technical Support Specialist

    2 months ago

    London, Greater London, United Kingdom E-Frontiers Full time

    About the RoleE-Frontiers is a leading provider of financial technology managed services and IT infrastructure products. We are seeking a highly skilled Onsite Engineer to join our team and contribute to our continued growth and success.As an Onsite Engineer, you will play a critical role in supporting our clients' operations and ensuring the smooth...

  • Onsite Technical Support Specialist

    2 months ago

    London, Greater London, United Kingdom E-Frontiers Full time

    About the RoleE-Frontiers is a leading provider of financial technology managed services and IT infrastructure products. We are seeking a highly skilled Onsite Engineer to join our team and contribute to our continued growth and success.As an Onsite Engineer, you will play a critical role in supporting our clients' operations and ensuring the smooth...

  • Onsite Engineer

    2 weeks ago

    London, United Kingdom Air IT Full time

    Job Title: Onsite Engineer  Location: Twickenham and Guildford Reporting to: Onsite Manager Are you ready to embark on an exciting journey with a leading Managed Service Provider (MSP)? Look no further! At Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology. Since our...

  • Onsite Technical Support Specialist

    2 months ago

    London, United Kingdom Impellam Group Full time

    Job Description**Job Title:** Onsite Support**Job Type:** Full-time**Company:** Impellam Group**Location:** London**Job Category:** IT & TechnologyAbout the RoleWe are seeking a highly skilled and experienced Onsite Support Specialist to join our team at Impellam Group. As an Onsite Support Specialist, you will be responsible for providing technical support...

  • Onsite Technical Support Specialist

    2 months ago

    London, United Kingdom Impellam Group Full time

    Job Description**Job Title:** Onsite Support**Job Type:** Full-time**Company:** Impellam Group**Location:** London**Job Category:** IT & TechnologyAbout the RoleWe are seeking a highly skilled and experienced Onsite Support Specialist to join our team at Impellam Group. As an Onsite Support Specialist, you will be responsible for providing technical support...

  • Onsite Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the JobWe are seeking a skilled Onsite Service Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As an Onsite Engineer, you will be responsible for delivering exceptional technical support and services to our clients, working closely with our internal teams to ensure seamless service...

  • Onsite Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Capgemini Full time

    About the JobWe are seeking a skilled Onsite Service Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As an Onsite Engineer, you will be responsible for delivering exceptional technical support and services to our clients, working closely with our internal teams to ensure seamless service...