ServiceNow Architect

Job Title: ServiceNow Certified Technical Architect (CTA)Location: Remote (EU)Reporting to: Head of PlatformsRole Summary:We are seeking a highly motivated and experienced ServiceNow Certified Technical Architect (CTA) to join our growing team. This is a unique opportunity to play a pivotal role in shaping the future of our ServiceNow practice by taking the lead in the design, development, and launch of a new suite of service offerings.The ideal candidate will be a strategic thinker with a strong technical background in ServiceNow, exceptional pre-sales skills, and a proven track record of architecting innovative solutions. You will be responsible for translating complex customer requirements into compelling service offerings that drive business value and establish our position as a leader in the ServiceNow ecosystem.Key Responsibilities:Service Offering Development:Lead the end-to-end design and development of new, market-leading ServiceNow service offerings, from ideation to launch.Define the scope, features, and value proposition of new service offerings, ensuring they are aligned with our business strategy and technical capabilities.Create and maintain a roadmap for our ServiceNow service offerings, prioritizing development efforts based on market demand and business impact.Develop and document all necessary collateral for new service offerings, including service descriptions, statements of work (SOWs), and pre-sales materials.Pre-Sales & Solution Architecture:Partner with the sales team to drive pre-sales activities, acting as the primary technical advisor for our ServiceNow solutions.Lead technical discovery workshops with prospective clients to understand their business challenges and requirements.Design and architect comprehensive ServiceNow solutions that address customer needs and demonstrate the value of our service offerings.Deliver compelling and customized product demonstrations that showcase the power and flexibility of the ServiceNow platform.Respond to technical aspects of RFIs/RFPs, ensuring our proposals are accurate, competitive, and aligned with our service offerings.Technical Leadership & Evangelism:Serve as a subject matter expert on the ServiceNow platform, staying current with the latest features, releases, and best practices.Provide technical leadership and mentorship to our team of ServiceNow consultants and developers.Act as a technical evangelist for our ServiceNow practice, representing the company at industry events, webinars, and workshops.Build and maintain strong relationships with ServiceNow and other key technology partners.Qualifications and Experience:Certification: ServiceNow Certified Technical Architect (CTA) is mandatory.Experience:Minimum of 5 years of experience in a pre-sales or solution architect role within the ServiceNow ecosystem.Proven track record of designing and architecting complex, enterprise-scale ServiceNow solutions.Demonstrable experience in developing and launching new service offerings or products.Skills:Deep understanding of the entire ServiceNow platform, including ITSM, ITOM, ITBM, CSM, and the Now Platform App Engine.Exceptional pre-sales and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.Strong business acumen and the ability to translate customer needs into technical solutions that drive business value.Excellent communication and interpersonal skills, with the ability to build rapport and credibility with C-level executives.Attributes:A strategic and innovative thinker with a passion for technology and a drive to create new solutions.A self-starter who is comfortable working in a fast-paced, entrepreneurial environment.A collaborative team player who is able to work effectively with cross-functional teams.