Freelance Customer Relationship Manager

2 weeks ago

Bristol, United Kingdom Superprof Full time

At Superprof, we believe that learning new things makes life more fulfilling.

We want everyone to experience the pleasure of trying something new, the joy of understanding, and the happiness of sharing knowledge.

That’s why we offer a service that connects those who want to learn with those who want to teach and live off their passions.

Today, with over 20 million teachers, coaches, and enthusiasts, we are present in 50+ countries worldwide. We offer over a thousand subjects across major fields like sports, languages, music, arts, sciences, and academic support. If you, too, believe that learning is living life more fully, come join us


The Role:

Your main mission is to manage inbound and outbound communications for our Indian market, providing high-quality responses through the following channels:

  • Email
  • Phone
  • Social Media

You will also provide your expertise on our product and solutions, identifying any issues to better meet customer needs.

Thanks to your experience, you will be able to spot recurring issues and share them with the technical and operational teams.


Profile We Are Looking For:

For this position, we are looking for a candidate who recognizes themselves in the following statements:

  • You have proven expertise in customer relations
  • You are approachable and have strong communication skills
  • You have the desire to help and solve problems
  • Your spoken and written English is flawless
  • Fluency in another language is a plus
  • You stay calm and composed in conflict situations
  • You have a great ability to adapt (our tools and strategies evolve quickly)

Our Selection Process:

  • 15-minute phone interview to introduce Superprof and discuss mutual expectations
  • Written test
  • Interview at our offices with the Manager and Customer Relations Director

Fees for Service:

€16 per hour

Estimated Time Commitment:

Approximately 35 hours per week


_______________________________________________________________________________


Freelance Chargé(e) de la Relation Clients - Inde H/F


Chez Superprof nous croyons qu’apprendre de nouvelles choses rend la vie plus épanouissante.

Nous voulons que chacun ressente le plaisir d’essayer quelque chose de nouveau, le bonheur de comprendre, la joie de transmettre.


C’est pourquoi, nous proposons un service de mise en relation entre ceux qui souhaitent apprendre et ceux qui souhaitent transmettre et vivre de leurs passions.


Aujourd’hui avec plus de 20 millions de professeurs, coachs, passionnés, nous sommes présents dans 50+ pays à travers le monde. Nous proposons plus d’un millier de disciplines autour de grandes thématiques telles que, le sport, les langues, la musique, l’art, les sciences et le soutien scolaire. Si vous aussi vous êtes persuadés qu’apprendre c’est exister plus fort, rejoignez-nous


Le rôle :


Votre mission principale est d’assurer le traitement des contacts et des communications entrants et sortants pour notre marché indien, en apportant une réponse de qualité via les canaux suivants

  • mail
  • téléphone
  • réseaux sociaux

Vous apportez également, votre expertise sur notre produit, nos solutions, et vous identifiez les anomalies rencontrées afin de répondre au mieux aux besoins clients.


Grâce à votre expérience, vous êtes capable d’identifier les dysfonctionnements et les dérives récurrentes pour les partager avec les équipes techniques et opérationnelles.


Profil recherché :

Pour cette mission, nous recherchons un profil (F/H) se reconnaissant dans les affirmations suivantes:

  • Vous avez une expertise reconnue dans le domaine de la Relation Clients
  • Vous avez le contact facile et le sens de l’échange et de la communication
  • Vous avez la volonté d’aider et de résoudre les problèmes
  • Votre expression orale et écrite de l’anglais est parfaite
  • Parler couramment une autre langue est un plus
  • Vous savez rester calme et serein(e) dans les situations de conflit
  • Vous avez une grande capacité d’adaptation (nos outils et nos stratégies évoluent rapidement)


Notre process de sélection :

  • Entretien téléphonique de 15 minutes pour vous présenter Superprof et vous donner envie de nous rejoindre. Nous en profiterons également pour voir si nos attentes respectives sont compatibles.
  • Test écrit
  • Entretien dans nos locaux avec les Manager et Directrice Relation Clients

Fees for service: 16€ l’heure

Engagement horaire estimé :Environ 35 heures par semaine

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