Medical Information Associate

2 weeks ago


Guildford, United Kingdom Ergomed Full time

PrimeVigilance is looking for a Medical Information Associate fluent in English and French to join our growing  Medical Information teamResponsibilities  To provide approved responses to medical enquiries from external customers (healthcare professionals patients pharmaceutical clients) including call handling in French and English. To accurately identify document and report adverse events/side effects pregnancy and other special situation events and product quality complaints within required timeframes  To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely  To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service  Providing management with regular updates regarding project status and metrics concerning enquiries  Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits  Qualifications : Life science / bio medical background healthcare related degree (chemistry biology biotechnology pharmacy nursing) Customer service or call centre experience preferred Comfortable receiving enquires by phone Ability to perform out-of-hours service if required Time and issue management delegation organization and multitasking skills with good attention to detailScientific acumen Strong interpersonal and communication skills Advanced English and French skills both verbal and writtenAdditional Information : Why PrimeVigilance We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow. To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us. We offer: Training and career development opportunities internally Strong emphasis on personal and professional growth Friendly supportive working environment Opportunity to work with colleagues based all over the world with English as the company language Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join Quality Integrity & Trust Drive & Passion Agility & Responsiveness Belonging Collaborative Partnerships Come and join us in this exciting journey to make a positive impact in patients lives. We look forward to welcoming your application. Remote Work : NoEmployment Type : Full-time Key Skills Anti Money Laundering,Disaster Recovery,Hospital,AS 400,Arbitration Law Experience: years Vacancy: 1



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