Veterinary Technical Advisor

3 weeks ago


Basingstoke, United Kingdom Proclinical Staffing Full time

Job DescriptionVeterinary Technical AdvisorPosition Summary: The Veterinary Technical Advisor is a key member of the Veterinary Technical Services Team, responsible for providing first-line support for product-related technical inquiries from veterinary professionals, farmers, and pet owners. This role involves managing pharmacovigilance cases, supporting internal teams, and contributing to the development and dissemination of disease and product knowledge. The position primarily supports the companion animal portfolio, with flexibility to assist in the farm animal segment as needed.Key Responsibilities:Customer SupportRespond to technical inquiries via phone, email, and mail in a timely and accurate mannerMaintain and update a database of frequently asked questionsProvide guidance on off-label product use in line with regulatory codes of practiceSupport and train other team members in customer service best practicesPharmacovigilanceRecord and respond to reports of suspected adverse events, lack of efficacy, and product complaintsInvestigate cases in compliance with standard operating procedures and global pharmacovigilance guidelinesUse global PV software to manage cases and ensure regulatory complianceCollaborate with field veterinarians and technical consultants for complex in...



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