Help Desk Coordinator
2 months ago
We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our dental engineers and equipment requests are coordinated in a timely manner. No two days are the same in these fast paced roles So we need individuals who have a keen eye for detail, excellent communication skills and enjoy working in a collaborative environment.
Main Duties & Responsibilities
- Answering emails and inbound/outbound calls from our dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
- Providing efficient time and geographical management to the engineer’s scheduling diary
- Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
- Liaising with teams to arrange deliveries and the installation of dental equipment.
- Assisting with the invoicing process, ensuring quotations are raised in an efficient manner and resolving any key client issues or complaints.
- Managing multiple inbox, providing timelines to customers and ensuring multiple system are maintained and kept up to date with relevant information.
- Being commercially driven working to service group KPI targets in terms of revenue, attendance to breakdowns and communication levels to customers.
- Being first point of contact for engineering support to our customers on incoming phone calls.
- Raise breakdown cases on the Microsoft CRM Field One system, assign to an engineer and keep customer updated. Follow any customer enquiry through to conclusion
- Building customer and supplier relationships and providing quality care and customer and supplier satisfaction.
- Respond knowledgeably to questions or queries from existing and future customers on our product and service offering
- Ensure customer is provided with all documentation and reports following an engineer visit which allows them to remain compliant for any inspection visits.
What we offer:
- Discretionary company performance related bonus.
- Comprehensive discount portal including gym memberships, shopping savings and days out.
- SmartPay loan scheme - with the added bonus of no interest being applied.
- Cycle2Work scheme.
- Enhanced holiday entitlement – 33 days in total, including bank holidays.
- Additional day off to celebrate your BIRTHDAY
- Ability to purchase additional annual leave.
- Company Pension scheme.
- Dental Plan.
- Company sick pay, life assurance, and enhanced maternity/paternity pay.
- Eye test vouchers.
- Mental health support services and a virtual GP service.
- Free parking on site.
Who are DD?
DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our scheduling team is full of energy, with a passion for what they do. So it’s key that you have proven customer service or call-handling experience and are keen to be part of a collaborative team.
Given the location of this office, it is essential that you have access to your own transport.
Please note that applications for this role will close on Friday 18th October 2024 after which the shortlisting process will begin and should you be selected for an interview a member of our recruitment team will reach out to you.
-
Help Desk Coordinator
4 weeks ago
stirling, United Kingdom DD Full timeWe are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our...
-
Help Desk Coordinator
2 weeks ago
Stirling, United Kingdom DD Full timeJob Description We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to...
-
Help Desk Coordinator
2 months ago
Stirling, Scotland, Scotland, United Kingdom DD Full timeWe are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our...
-
Help Desk Coordinator
2 months ago
County Stirling, United Kingdom DD Full timeWe are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our...
-
Recovery Coordinator
7 months ago
Stirling, United Kingdom Change Grow Live Full timeOverview: An opportunity has arisen to join our team of Recovery Coordinators in Forth Valley for maternity leave cover. Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator with Change Grow Live you’ll work with people who use our services, helping them get to where they...
-
Coordinator
5 months ago
Stirling, United Kingdom Dalcour Maclaren Full time**Dalcour Maclaren** is an innovative and highly dynamic multi-disciplinary consultancy working on huge range of exciting and diverse projects for a growing client base within Utilities and Infrastructure - think HS2, Offshore wind farms and Nuclear Energy! We are immensely proud to be working on some of the largest infrastructure projects taking place...
-
Credit Coordinator
4 weeks ago
Stirling, Stirling, United Kingdom Citizens Advice Scotland Full timeAbout the RoleThe Citizens Advice Network is seeking a skilled Credit Coordinator to oversee the implementation and delivery of the Help to Claim service in the Forth Valley region. This role involves managing the consortium adviser rota and performance, as well as providing exceptional advice support to advisers.The successful candidate will be fully...
-
Environmental Coordinator
5 months ago
Stirling, United Kingdom BSW Group Full time**Environmental Coordinator**: - **Commutable distance to Stirling includes home working and home working/flexible arrangements**: - **Full-time / Permanent**: - **£Competitive + Company Car + Excellent Benefits**: This is a key support role, responsible for assisting the Group Environmental and Group ESH Managers with environmental activities throughout...
-
Holiday Park Coordinator
5 months ago
Stirling, United Kingdom Wood Leisure Holiday Parks Full time**Job description** Wood Leisure have 5 Holiday Parks across some of the most scenic areas of Scotland from Loch Lomond to Aberdeen. We strive to be the most popular and successful Holiday Parks in Scotland, creating a welcoming and friendly environment for our teams and guests. With lodge and caravan holiday home accommodation, holiday home ownership, pods...
-
Employment Coordinator
5 months ago
Stirling, United Kingdom ENABLE SCOTLAND - LTW Full timeDo you have a passion for helping people? Do you have excellent communication skills? Do you want to work for one of the best employability providers in Scotland? Would you like to help someone with barriers to work find their dream job? Then come and work for Enable Works. Your role, as an Employment Coordinator within our programme across Forth Valley...
-
Environmental Impact Assessment
2 months ago
Stirling, United Kingdom CV-Library Full timeEnvironmental Impact Assessment (EIA) Officer Scottish Sea Farms Flexible Location, Stirling, Barcaldine (North of Oban), Kirkwall, Lerwick Scotland (with occasional travel to other business locations in Scotland) Full-time, Hybrid working Scottish Sea Farms, a leading name in sustainable aquaculture, farming over 25.1kt annually, is seeking a talented...
-
HR Projects and Systems Coordinator
2 weeks ago
Stirling, Stirling, United Kingdom Robertson Group Full timeRole OverviewAt Robertson Group, we're seeking a skilled HR Projects and Systems Coordinator to join our dynamic team. As a key member of our HR Projects team, you'll provide administrative support to ensure the smooth operation of our projects and systems.Key ResponsibilitiesAct as the first point of contact for escalated queries related to our People First...
-
Marketing Coordinator
5 months ago
Stirling, United Kingdom Clarkson Owens Recruitment Limited Full time**Responsibilities**: This is an exciting role that will help to support our brand. Reporting to the Senior Marketing Executive, the Marketing Coordinator will have a unique opportunity to develop our brand concept and support with external customer engagement and brand image. This is a role for someone who is hands on, can create exciting and engaging...
-
Recovery Coordinator
7 months ago
Stirling, United Kingdom Change Grow Live Full time**Overview**: Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator for Change Grow Live, you will work with people who need our support, helping them get to where they want to be, working in partnership with Falkirk Council and NHS. **Responsibilities**: Change Grow Live are...
-
Marketing Coordinator
5 months ago
Stirling, United Kingdom Peace Recruitment Full timeThis is an exciting role that will help to support one of our construction clients brand. Reporting to the Senior Marketing Executive, the Marketing Coordinator will have a unique opportunity to develop the brand concept and support with external customer engagement and brand image. This is a role for someone who is hands on, can create exciting and engaging...
-
Training Coordinator
5 months ago
Stirling, United Kingdom Galliford Try Full timeNote for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner. Training Coordinator – Environment ...
-
Lab Coordinator
6 months ago
Stirling, United Kingdom UNDO Full time**UNDO** Do you want the most meaningful job of your career? UNDO is on a mission to tackle the greatest challenge of our time: climate change. We are a fast-growing for-profit business that is already one of the biggest carbon dioxide removal companies in the world. But this is only the start - we have ambitious plans aligned with great funding, excellent...
-
MEP BIM Coordinator
2 months ago
Stirling, United Kingdom HAYS Full timeBIM Coordinator role, salary up to £50K Your new companyOur client is a large-sized Building Services contractor with multiple offices across the UK. Specializing in Mechanical & Electrical Building Design. Employees are able to work on exciting projects to deliver low energy and high quality products.They work across a vast range of sectors, giving staff...
-
Marketing Coordinator
5 months ago
Stirling, United Kingdom Robertson Group Full timeOverview Some see online footage. We see the opportunity to bring a vision to life. Marketing Coordinator Location: Stirling Customers. Homes. Lifestyle. At Robertson Residential Group, we see them our way. We’re open enough to understand what really matters. Honest enough to put our customers first, every time. Respectful enough to always think...
-
Training Coordinator
2 weeks ago
Stirling, Stirling, United Kingdom Galliford Try Full timeAbout the RoleWe are seeking an experienced Training Coordinator to join our team at Galliford Try. In this role, you will play a crucial part in supporting the development of individuals within the business and upholding the minimum levels of core competency.You will be responsible for planning, executing, and delivering training needs across the...