User Experience Consultant

2 weeks ago

London, United Kingdom OSF Digital Full time

Join us at the forefront of digital transformation We are the number one boutique Salesforce partner, dedicated to innovating within the Financial Services industry. Our team leverages Experience Design alongside Salesforce, AI, Data, and Platform technologies to power the future of business, aligning our efforts with our commitment to OSF values. If you are passionate about using business as a platform for positive change, you've found your next challenge.


Tasks

  • Work closely with clients and senior team members to deliver customer experience solutions leveraging Salesforce
  • Lead user research, journey mapping, and UX design efforts to ensure solutions are user-centred and aligned with business goals
  • Collaborate on prototyping and in-market testing to validate and iterate on new concepts. Translate strategic visions into design and Salesforce solutions that enhance customer engagement and business outcomes
  • Provide mentorship and guidance to junior team members, assisting in their development. Manage client communications and project deliverables to ensure expectations are met.
  • Support the customisation and configuration of Salesforce solutions to meet client needs.


Requirements

  • Strong UX design and transformation leadership skills. Ability to manage and balance client needs with internal project goals.
  • Collaborative mindset, capable of working across multi-disciplinary teams.
  • Problem-solving skills focused on creating practical, user-centric solutions.


  • Strong experience in UX design, with a focus on customer journey mapping, prototyping, and user research.
  • Knowledge of Salesforce and how it can be leveraged to enhance customer experiences.
  • Proven experience in leading parts of transformation projects, preferably in the financial services sector.
  • A collaborative mindset with a passion for innovation and user-centred design.
  • Excellent communication skills, with the ability to present concepts to both technical and non-technical audiences.



OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.

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