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Sales Support Administrator

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Newry, United Kingdom Ashton Recruitment Full time

Position: Sales Support Administrator Location: Warrenpoint, Newry Duration: Permanent Salary: £28,000 to £30,000 per annum Hours of Work: Monday to Friday 8am to 4.30pm (45 minute break) Benefits: Stocked canteen for staff to use food at no expense Duties will include (but not be limited to): Manage all incoming enquiries via phone, email, live chat; by generating quotes and processing sales orders. Retain and deal with as many of the incoming enquiries as possible to free up the sales team, by qualifying and effectively processing a minimum of 80%, and fielding the rest to the technical support team. Provide shipping notifications and delivery updates to customers, regarding their orders. To facilitate a seamless customer experience for every client touch point and provide admin support internally for the sales team. Creating presentations, information gathering and preparation for client meetings/demos. Quote follow up communication Report on opportunity pipeline for sales reps. Recording sales appointment/event notes and setting follow-up calls on the CRM for the sales reps when requested. Report to sales reps on customer/sector/item related data enabling use for account growth. Managing tender portals & submissions with support from the sales team Essential Criteria: Excellent attention to detail Ability to communicate and work as part of a team Develop a rapport with customers using personal touches and customer centric approach Proficient in MS packages Ability to develop & understand ERP & CRM systems Great customer service Desirable Criteria: Previous experience as a sales administrator or similar Ashton Recruitment is acting as a Recruitment Agency. Skills: Sales Admin Administrator Admin Office Sales Support Administrator Support Staff Benefits: Food Stocked Canteen At No Expense