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IT Account Manager

4 months ago

Ascot, United Kingdom Mulberry Recruitment Full time

IT Account Manager

Location: Ascot

Salary: Competitive

Hours: Monday - Friday

My client is pro-actively driving its highly successful Visual Solutions business to the next level and as part of that journey they are recruiting the position of an Account Manager, responsible for growing the business within existing accounts to increase market share and revenue opportunities at every possible touchpoint and to work closely with channel partners.

Youll have an excellent knowledge of selling IT equipment, ideally AV / monitors, and execute a tailored approach to expand business with existing accounts for both short- and long-term gain.

In this role you will also engage with teams split by market segment including Healthcare, Corporate Enterprise and Security & Defence.

Duties:

Striving to exceed quarterly and annual sales targets for existing accounts.

Maximise customer retention by maintaining and strengthening customer relationships

Be the BDMs right hand, assisting with everything that is required from an admin point of view.

Working closely with, and in support of, Business Development and relevant channel to win and onboard new customers.

Adopting a portfolio management approach to high spending accounts, reviewing performance on a quarterly and annual basis, formulating relationship plans to grow SoW and enhance the customer experience.

Proactively develop and manage a pipeline of opportunities, including customer asset renewals and understanding requirements to enable a targeted proposal that will lead to sales.

Maximise the contract value of all sales engagements, using the company product pricing policy.

Prepare, arrange and carry out high quality on brand presentations to existing customers & channel partners.

Provide data led and objective weekly forecasting.

Hit KPIs such as customer meetings, call/email targets, pitches and price proposals.

Ensuring the MS Dynamics CRM is always updated to ensure that wider teams have the necessary information to fulfil customer requirements.

Contribute and collaborate on ideas, opportunities and blockers as part of your immediate team and the wider group on topics such as passing leads, sharing information on market and pricing trends to dominate market share.

Provide ongoing constructive feedback to colleagues at all levels contributing to continual improvement and growth.

Support colleagues as needed through active listening and asking relevant questions.

Working proactively with your team to exceed team and group sales targets along with your own.

Keep up to date, accurate records of activity so this can be tracked against revenue performance.

Maintain an accurate sales pipeline and ensure that your customer dashboards are accurate.

Report any feedback from customers which may help guide the companys business strategy.

Skills, Knowledge & Experience:

A proven track record of success within an Account Management role with focus on revenue, growth and customer retention, ideally working within a channel or vendor AV or creative industry setting.

Experience in working with channel partners.

Demonstrates a natural product mindset, offering value-add customer solutions.

Skilled presenter, able to adapt approach to suit a wide-ranging customer base.

A relentless learner who continually demonstrates a growth mindset.

Business level language skills and able to converse confidently via telephone, face to face and via email. Commercially minded, able to articulate and present solutions that demonstrate a clear value.

Strong negotiation skills, responsive and creative in delivery.

Works well under pressure, able to make good judgements, decisions and meet conflicting deadlines.

Self-aware with the ability to actively listen and ask relevant questions.

Keeps on top of industry developments and trends and shares knowledge with wider teams.

Can negotiate and influence at all levels and builds credible external networks.

Resilient and tenacious, able to work at pace and adapt to change.

Demonstrates a customer first approach and is proactive in resolving any challenge that they are faced with.

High attention to detail and level of accuracy with the ability to work in an agile environment using MEDDIC (training will be provided).

Familiar with CRM systems, MS Dynamics experience is highly desirable.