Platform Consultant

3 days ago

Glasgow, United Kingdom Click Recruitment Full time

Our Glasgow based client has a requirement for a Platform Consultant (End User Experience Monitoring) within their Modern Workplace tower. You need to have extensive knowledge in Systrack. This is a 6 month Fixed Term Contract working on-site with one of their customers in Glasgow (between 2- 5 days per week).


You will be responsible for assisting their existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level.


We are looking for a consultant that has a “can do” attitude and is comfortable in picking up new skills quickly whilst using pre-existing knowledge to assist our clients end users to assist with preventing problems before they arise.


Documentation will be key within this role as our client ultimately looks to improve the customer EUEM experience organisational wide.


Role

· Technical & architectural competencies around digital end user experience monitoring

· Specific/expert product knowledge around Lakeside Systrack

· Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler

· Assist with high level design around the EUEM product lifecycle for both our client and thei customer base

· Work on projects & programmes for opportunities provided to modern workplace via the sales and presales channels

· Working with Modern workplace Architecture both within our client & their customer base

· Plan, document and implement small changes where appropriate

· Good communication and excellent documentation skills

· The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices

· Highlight opportunities to improve/evolve service and technology platforms

· Assist with testing and validation of changes and/or deployments where necessary

· Providing assessments to our client and their customer base around improvements around pre-existing EUEM configuration

· Implementation of enhancements around end user experience monitoring delivery

· Working with all the tower structures within the modern workplace practice

· Work with the head of modern workplace & relevant teams as an SME with EUEM

· Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements

· Work with our clients customers internal IT & corporate processes to ensure successful delivery


Competencies

· Knowledge of modern workplace common practices & technology areas

· Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation

· Improve user experience and drive Modern Workplace and digital transformation initiatives

· Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including Outlook, Teams, Viva, Forms

· Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices

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